TForce Freight, a subsidiary of Canadian transportation and logistics company TFI International, completed its acquisition of UPS Freight on April 30, 2021. This LTL Freight Quotes plugin retrieves the negotiated LTL rates you have with TForce Freight, takes action on them according to the app settings, and displays the results as shipping options on the Cart and Checkout pages.
Basic Plan
Live negotiated carrier rates returned to the checkout process.
Supported origins: Canada, United States.
Supported destinations: Canada, United States.
Customize the text used to label quotes displayed to shoppers.
Elect to display the carrier’s transit time with the rate estimate.
Option to always include the residential delivery fee.
Compatible with the Residential Address Detection plugin which automatically includes the residential address delivery fee when the Ship To address is a residence.
Option to always include the lift gate delivery fee.
Additional options for lift gate delivery are enabled with the installation of the Residential Address Detection plugin.
Assign products a freight class, weight and optionally dimensions.
Compatible with the Pallet Packaging plugin which is required for merchants with density-based tariffs and is optional for merchants with Freight Class/NMFC based tariffs.
Identify one warehouse and multiple drop ship locations.
Embed a handling charge in the displayed rates to recover the cost of packaging materials or other shipping related expenses.
Dynamic presentation of parcel and LTL freight rates with the installation of compatible apps from Eniture Technology.
Standard Plan
Everything in the Basic Plan, plus…
Define multiple warehouses.
The warehouse closest to the shopper is used as the shipment origin to keep shipping costs low and delivery times fast.
Support for products that ship as hazardous material.
Specify an order cut off time and have it reflected in the estimated delivery date.
Extend estimated delivery dates to account for lead times in manufacturing and/or fulfillment.
Identify the days of the week you ship orders and have it reflected in the estimated delivery date.
Advanced Plan
Everything in the Standard Plan, plus…
Offer in-store pick up based on the shopper’s ZIP code or distance to the warehouse.
Offer local delivery based on the shopper’s ZIP code or distance to the warehouse.
Identify a charge for local delivery.
Support for products that can be nested when shipped, such as garbage cans. The freight class for nested products is identified using the built in freight class calculator.
Current version: 3.3.1
Requirements
WooCommerce 5.7 or newer.
A UPS Freight account number.
Your username and password to UPS.com.
Your UPS web services authentication key.
A license from Eniture Technology.
FAQ’S
How do I get a UPS Freight account number?
Call UPS at 800-333-7400, or register online.
Where do I find my UPS Freight username and password?
Contact UPS customer service or the UPS Freight account manager assigned to your account.
How do I get a license key for the plugin?
You must register your installation of the plugin, regardless of whether you are taking advantage of the trial period or purchased a license outright. At the conclusion of the registration process an email will be sent to you that will include the license key. You can also login to eniture.com using the username and password you created during the registration process and retrieve the license key from the My Licenses tab.
How do I change my plugin license from the trial version to one of the paid subscriptions?
Login to eniture.com and navigate to the My Licenses tab. There you will be able to manage the licensing of all of your Eniture Technology plugins. Refer to the Documentation tab on this page for more thorough instructions.
How do I install the plugin on another website?
The plugin has a single site license. To use it on another website you will need to purchase an additional license. If you want to change the website with which the plugin is registered, login to eniture.com and navigate to the My Licenses tab. There you will be able to change the domain name that is associated with the license key.
Do I have to purchase a second license for my staging or development site?
No. Each license allows you to identify one domain for your production environment and one domain for your staging or development environment. The rate estimates returned in the staging environment will have the word “Sandbox” appended to them.
Why isn’t the plugin working on my other website?
If you can successfully test your credentials from the Connection page (WooCommerce > Settings > UPS Freight > Connections) then you have one or more of the following licensing issues: 1) You are using the license key on more than one domain. The licenses are for single sites. You will need to purchase an additional license. 2) Your trial period has expired. 3) Your current license has expired and we have been unable to process your form of payment to renew it. Login to eniture.com and go to the My Licenses tab to resolve any of these issues.
Why are the shipment charges I received on the invoice from UPS Freight different than what was quoted by the plugin?
Common reasons include a difference in the quoted versus billed shipment parameters (weight, dimensions, freight class), or additional services (such as residential delivery) were required. Compare the details of the invoice to the shipping settings on the products included in the shipment. Consider making changes as needed. Remember that the weight of the packing materials is included in the billable weight for the shipment. If you are unable to reconcile the differences call UPS Freight customer service for assistance.
Why do I sometimes get a message that a shipping rate estimate couldn’t be provided?
There are several possibilities:
The most common reason is that one or more of the products in the shopping cart did not have its shipment parameters (weight, dimensions, freight class) adequately populated. Check the settings for the products on the order and make corrections as necessary.
The city entered for the shipping address may not be valid for the postal code entered. A valid City+State+Postal Code combination is required to retrieve a rate estimate. Contact us by phone (404-369-0680) or email (support@eniture.com) to inquire about Address Validation solutions for this problem.
Your shipment exceeded constraining parameters of UPS Freight’s web service.
The UPS Freight web service isn’t operational.
Your UPS Freight account has been suspended or cancelled.
There is an issue with the Eniture Technology servers.
Your subscription to the application has expired because payment could not be processed.
There is an issue with your server.
How do I determine the freight class for my product(s)?
The easiest thing to do is to contact your UPS Freight representative and ask for assistance. However, the official source is the National Motor Freight Classification (NMFC) directory maintained by the National Motor Freight Transportation Agency (NMFTA.org). You can purchase a hard copy of the directory or obtain an online subscription to it from their web site.
How does the density calculator work?
The density calculator will calculate a freight class by performing a calculation using the product weight and dimensions as inputs. In most cases the returned freight class will match the product’s (commodity’s) freight class as recorded in the National Motor Freight Classification (NMFC) directory. However, this is not always true and in the event there are differences, the freight class recorded in the National Motor Freight Classification (NMFC) directory takes precedence. An incorrectly identified freight class can result in unexpected shipping charges and even fees. You are solely responsible for accurately identifying the correct freight class for your products. If you need help doing this, contact your UPS Freight representative for assistance.
Installation & User’s Guide
If you are taking advantage of a trial subscription, the plugin will stop working when the trial period ends. Be sure to read the Manage Your License section to learn how to upgrade your subscription.
Overview
Setting up the plugin consists of the following steps:
Other information contained in this guide:
1. Download the Installation File |
Return to top. |
On the Features tab of this webpage (you’re currently on the Documentation tab) is a list of available subscription plans and a description of the features included in each one. Click on the green button associated with the plan you want to subscribe to. The image below shows where to click to sign up for a monthly subscription to the plugin’s Basic Plan. There is also a button for a free 15 day trial beneath the name of the plugin at the top of the page.
You will be presented with a registration form. The email address and password you enter will serve as your credentials to eniture.com. Use these to gain access to your customer dashboard where you can download the plugin installation file, manage your licenses and update your payment information. When you download the plugin installation file, be sure to save it to a familiar location. You will need to navigate to the file during the installation process.
2. Install the Plugin Application File |
Return to top. |
Login to the WordPress dashboard as the website administrator.
In the left sidebar, hover your mouse over the Plugins menu to display the sub-menu options.
Select Add New from the sub-menu options. The Add Plugins page will load.
At the top of the Add Plugins page, click on the Upload Plugin button.
Controls will appear in the middle of page that will allow you to chose and install the plugin application. Choose the Choose File button, navigate to the location where you saved the installation file and select it.
Click the Install Now button.
WordPress will display information about the installation progress at the bottom of the page. The plugin has been installed once the message Plugin installed successfully is displayed.
3. Activate the Plugin |
Return to top. |
Once the plugin has been installed, it must be activated. If you are still on the same page that you were on at the end of Step 2, you can click the Activate Plugin link on the bottom of the page.
If you’ve already navigated away from that page, select Installed Plugins from the Plugins menu.
Locate the LTL Freight Quotes – TForce Edition plugin on the list and click the Activate link.
4. Obtain API Connection Credentials |
Return to top. |
Navigate to developer.tforcefreight.com.
Click the Log In link at the top right corner of the page and use your credentials to log in.
If your login doesn’t work you will need to sign up. The sign-up process will first prompt you to enter an email address and verify it using a link that will appear in an email in your inbox. Afterward, complete the sign-up form. Choose End User for the User Type field that appears at the end of the form.
Click the Profile link in the navigation menu.
In the “My OAuth Client” section of the page, click the Configure My Client button.
A new browser window will appear. Click the Create button to begin the process of creating your API credentials. If you created API credentials with TForce Freight in the past, the way this is presented to you may differ from the image below.
In the section titled “Your OAuth Client”, enter a Display Name. This is for your internal reference. You might, for example, enter LTL Freight Quotes for Shopify if you are using Eniture Technology’s TForce app for Shopify. Afterward, click the Update button.
On the same page, in the section titled “Application Integration”, copy and save the value that appears for the Client ID. You will need it to connect to the TForce Freight API.
On the same page, in the section titled “Add a Client Secret”, enter a Description (you are the only one that will see this), and modify the Expires date if you wish. Afterward, click the Create button.
Copy and save the Client Secret from the Value field in the section titled “OAuth Client Secrets.” You will need it to connect to the TForce Freight API.
This is the only time the Client Secret will be visible. Be sure to copy it to somewhere safe before leaving this page.
At this point, you should have your Client ID and Client Secret. Next, you will use them to update the Connection Settings.
5. Connection Settings |
Return to top. |
Select Settings from the WooCommerce menu.
Click on the TForce Freight tab to gain access to the plugin configuration settings.
Use the links at the top of the page to navigate between the Connection, Quote and Warehouse settings. Start with the Connection Settings.
Enter the information prompted for, then click Save Settings.
| Which API Will You Connect To? | Select the option for New API. |
| Client ID | Enter the Client ID you received for the New API. |
| Client Secret | Enter the Client Secret you you received for the New API. |
| Username | Enter The username you use to log in to TForce’s website (https://www.tforcefreight.com/ltl/apps/home/) |
| Password | The password associated with the provided username. |
| Plugin License Key | The plugin license key is issued by Eniture Technology to registered users only. If you don’t have a plugin license key, click the link to the right of this field to obtain one. |
| T-Force rates my freight based on weight and… | Freight class Choose this option if T-Force rates your shipments using the traditional freight class method. Dimensions
Choose this option if T-Force rates your shipments dimensionally. |
After saving the settings, click the Test Connections button. You will see a success message if your credentials validated. If the connection fails, correct the credentials and try again.
The plugin’s License Key will be tied to a subscription. The Trial Plan will give you 15 days of free access to the Basic Plan. Two other plans are available; the Standard Plan and the Advanced Plan. The features associated with each plan are listed on the Features tab of this web page. Each plan is available for a monthly or yearly subscription rate. To manage your License Key, including which plan is associated with it, see the section titled Managing your license. at the end of this User’s Guide.
6. Quote Settings |
Return to top. |
If you don’t have visibility to the plugin’s navigation menu, select Settings from the WooCommerce menu.
Click on the TForce Freight tab to gain access to the plugin configuration settings. Using the links at the top of the page, select Quote Settings.
| Label As | Identify how you want the quote labeled in the checkout process. A common choice for this field is “LTL Freight” or “TForce Freight”. If left blank quotes will be labeled “Freight”. |
| Don’t sort shipping methods by price | By default, the plugin will sort all shipping methods by price in ascending order. Enable this setting if you want the optional free options generated by the plugin (in-store pickup and/or local delivery) to display after the paid options. |
| Delivery Estimate Options | Don’t display delivery estimates Only the shipping rate for the enabled services will display when this option is selected. Display the estimated number of days until delivery
The estimated days until delivery will be displayed after each enabled service name and before the rate estimate.Weekend days and holidays are included in the estimate. For example, if an overnight shipment is quoted with a ship-date of a Thursday, the estimated number of days until delivery will be one. But if the same overnight shipment is quoted with a ship-date of a Friday, the estimated number of days until delivery will be three to include Saturday and Sunday; and provided that the following Monday is not a holiday.The shipment date will be the date of the order, unless you are using the Order Cut Off Time or Fulfillment Offset Days feature to adjust the shipment date. Display estimated delivery date
The date and time of the estimated delivery date will be displayed after each enabled service name and before the rate estimate.Weekend days and holidays are accounted for. For example, if an overnight shipment is quoted with a ship-date of a Friday, the estimated delivery date date will be the following Monday, provided that the following Monday is not a holiday.The shipment date will be the date of the order, unless you are using the Order Cut Off Time or Fulfillment Offset Days feature to adjust the shipment date. |
| Cut Off Time & Ship Date Offset | The Standard Plan is required to use these features. If you aren’t on the Standard Plan the words Standard Plan required will be displayed. Click on the Standard Plan required text to upgrade your plan and gain access to these features.
The features are only relevant if you have Show Delivery Estimates enabled. Workdays are Monday through Friday except for the public holidays on which the carrier does not provide pick up service. Order Cut Off Time
Enter the cut off time for orders. When the plugin requests shipping quotes, it identifies a shipment date. The estimated delivery date is dependent on the ship date. The cut off time allows you to postpone an order’s shipment date by one workday. Orders received before the cut off time are quoted using the order date as the ship date. Orders received after the cut off time use the next workday as the ship date. Fulfillment Offset Days
Enter the number of days to offset the ship date. When the plugin requests shipping quotes, it identifies a ship date. The estimated delivery date is dependent on the ship date. This setting allows you to postpone the ship date by a specified number of workdays. Example 1 Example 2 What days do you ship orders?
Identify the days of the week on which you ship orders. The ship date used for the rate request will be modified accordingly, which may affect the expected delivery date. |
| Always quote residential delivery | When checked, the quote returned will include the carrier’s residential delivery fee. |
| Auto-detect residential addresses | Through the use of an add-on plugin titled Residential Address Detection, Ship To addresses are checked against database records from the USPS. When the address is identified as residential, the residential delivery fee is included in the rate estimates. If the message “Click here to add the Residential Address Detection module.” is present, then the addon plugin is not installed. Click on the link to install it if you’d like to use this feature. (Learn more)
The settings below display only if the Residential Address Detection plugin is installed.
Auto-renew
Choose a plan that best meets your needs. (View available plans.) The credit card associated with quote plugin license will be billed immediately and the plan will become your current plan. Your choice will be retained for the auto-renew option. You can change your auto-renew selection at any time. Plans automatically renew at the end of every monthly billing cycle or upon the depletion of the current plan. To prevent a renewal, choose Disable from the list of options.
Current plan
Displays information about the current plan and the start and end dates of the current subscription period. Current usage
Displays information about the consumption of the current plan. The date shown is the UTC timestamp of the last time a residential address detection event occurred. Suspend use
Checking this box temporarily suspends the Residential Address Detection plugin. It does not permanently disable it and if the current monthly billing cycle expires, a new plan will be activated. To disable the plugin, deactivate it or choose Disable from the Auto-renew drop down. Default unconfirmed address types to:
Select Residential or Commercial. In rare cases the plugin my be unable to confirm the address type. This occurs when a match for the address can’t be found in the USPS database. Invalid addresses are the most common reason for this. In extremely rare cases an address may be valid, but the match found in the USPS database has a low confidence metric. Choose how you want addresses treated in these cases. Address type disclosure
Inform the shopper when the ship-to address is identified as residential address
Choose this setting if you want the shopper to be informed that the ship-to address has been identified as a residential address. (The residential address delivery fee will be included in the shipping quotes.) Don’t disclose the ship-to address type to the shopper
Choose this setting if you don’t want the shopper to be informed that the ship-to address has been identified as a residential address. (The residential address delivery fee will still be included in the shipping quotes.) Do not return rates if the shipping address appears to be a post office box
Enable this setting if you don’t want the plugin to present shipping quotes when the ship-to address appears to be a post office box. Addresses in the United States will rely on metadata provided by the USPS for this determination. String matching, which is less reliable, will be used for addresses in other countries. |
| Lift Gate Delivery | Always quote lift gate delivery When checked, the returned quotes will include the lift gate delivery fee. Offer lift gate delivery as an option
An additional option for LTL freight will be offered that includes the lift gate delivery fee. Always include lift gate delivery when a residential address is detected
Displays only if the Residential Address Detection plugin is installed. |
| Handling Unit | Weight of Handling Unit Enter in pounds the weight of your pallet, skid, crate or other type of handling unit you use. The amount entered will be added to shipment weight prior to requesting a quote. Maximum Weight per Handling Unit
Enter in pounds the maximum weight that can be placed on the handling unit. If the total weight of the cart exceeds this value, the weight of additional handling units will be added as needed. For example, if the maximum weight is 500 LBS, and the total weight of the cart is 1200 LBS, the weight of the handling units added to the shipment shall be 3 times the weight entered in the Weight of Handling Unit field. (=roundup(1200/500,0)*Weight of Handling Unit) |
| Handling Fee / Mark Up | Increases the amount of the returned quote by a specified amount prior to displaying it in the shopping cart. The number entered will be interpreted as dollars and cents unless it is followed by a % sign. For example, entering 5.00 will cause $5.00 to be added to the quotes. Entering 5.00% will cause each quote to be multiplied by 1.05 (= 1 + 5%).
Note: The plugin has four settings that can be used to mark up shipping quotes. They are applied to shipping quotes in the following order: 1) Product-specific Mark Up (Product settings); 2) Location-specific Handling Fee / Mark Up (Warehouse settings); 3) Service-specific Mark Up (Quote settings); and 4) General Handling Fee / Mark Up (Quote settings).
|
| Enable Logs | Enable the checkbox to have API transactions logged on the Logs page. The plugin’s navigation will only display an entry for Logs when this setting is enabled. The page will contain as many as 25 of the most recent transactions. |
| Show WooCommerce shipping options | (Yes|No) Permit or prevent the display of shipping rates from other plugins. |
| Return LTL freight quotes when an order’s shipment weight exceeds the weight threshold | When checked, the LTL Freight Quote plugin will return quotes when an order’s total weight exceeds the weight threshold, even if none of the products have settings to indicate that it will ship LTL. To increase the accuracy of the returned quote(s), all products should have a freight class or accurate weights and dimensions. |
| Weight Threshold for Freight Quotes | Enter in pounds the weight threshold for LTL freight. When the order’s weight is greater than or equal to the threshold, the LTL Freight Quote plugin will return a quote if the setting is enabled (enabled by next setting). Default = 150 LBS. |
| Relationship To Shipper | Select how you identify yourself when getting quotes on TForce’s website. (Default is Shipper) |
| Third Party Country or Territory | This setting is visible only when the Relationship To Shipper is set to Third Party. Select the appropriate country from the dropdown list. |
| Third Party Postal Code | This setting is visible only when the Relationship To Shipper is set to Third Party. Enter the associated third party postal code. Use only 5 digits for postal codes in the United States. |
7. Define Warehouse and Drop Ship Locations |
Return to top. |
Click on the TForce Freight tab to gain access to the plugin configuration settings. Using the links at the top of the page, select Warehouses.
Click the Add button in the appropriate sections to add warehouse and drop ship locations. On the Basic Plan you can define one warehouse and multiple drop ship locations. To define multiple warehouse locations you must be on the Standard Plan or higher.
Warehouses should have a complete inventory of all products not otherwise identified as drop shipped items. If you have more than one warehouse defined, the warehouse closest to the shopper will be used to retrieve shipping rate estimates. You should define at least one warehouse, even if all of your products are drop shipped. This insures that quotes will be returned in the event the drop ship location was overlooked when the product entry was created.
Drop ship locations usually represent vendors that supply items that you don’t inventory. These items are shipped directly to your customer on your behalf. When an order includes drop shipped items the shopping cart will display a single figure for the shipping rate estimate that is equal to the sum of the cheapest option for each shipment required to fulfill the order.
| Steet Address | Optional. Enter the street address for the location. This will be displayed along with the city, state, and postal code when the setting for in-store pick up is enabled. |
| ZIP | Enter the postal code for the location. Enter only the five digit ZIP Code for US addresses. |
| City | The plugin will attempt to prefill the City based on the postal code. Edit it if the prefilled value is incorrect. |
| State | The plugin will attempt to prefill the State based on the postal code. Edit it if the prefilled value is incorrect. |
| Country | The plugin will attempt to prefill the Country based on the postal code. Edit it if the prefilled value is incorrect. Use only the two character standardized country code. |
| Handling Fee / Markup | Increases the amount of the returned quote by a specified amount prior to displaying it in the shopping cart. The number entered will be interpreted as dollars and cents unless it is followed by a % sign. For example, entering 5.00 will cause $5.00 to be added to the quotes. Entering 5.00% will cause each quote to be multiplied by 1.05 (= 1 + 5%).
Note: The plugin has four settings that can be used to mark up shipping quotes. They are applied to shipping quotes in the following order: 1) Product-specific Mark Up (Product settings); 2) Location-specific Handling Fee / Mark Up (Warehouse settings); 3) Service-specific Mark Up (Quote settings); and 4) General Handling Fee / Mark Up (Quote settings).
|
7a. In-store pick up settings |
Return to top. |
The Advanced Plan is required to use this feature. If you aren’t on the Advanced Plan the words Advanced plan required will appear adjacent to the settings header, and the fields associated with the feature will be inaccessible.
In-store pick up can be offered as an option in the checkout process based the shopper’s postal code or proximity. It will only be offered if the feature is enabled and only one stocking location (warehouse or drop ship location) is involved in providing a quote. The settings for In-store pick up are visible on the page used to add or edit a warehouse or drop ship location.
| Enable in-store pick up | Check the box to enable the in-store pick up feature. |
| Offer if address is within (miles) | The distance in miles within which you’d like to offer in-store pick up. The distance is route miles (driving distance). Leave blank if you don’t want to use distance to determine if in-store pick up should be offered. If both distance and postal codes are used as evaluation criteria, in-store pick up will display if either is satisfied. |
| Offer if postal code matches | The postal codes to which you’d like to offer in-store pick up. Enter only the five digit ZIP Code for US addresses. Leave blank if you don’t want to use postal codes to determine if in-store pick up should be offered. If both distance and postal codes are used as evaluation criteria, in-store pick up will display if either is satisfied. |
| Checkout description | The description to use to identify the option in the checkout process. The most obvious candidate is In-store pick up, but you can make it anything you’d like. |
| Phone number | Enter the phone number to display in the description of the in-store pickup option. |
7b. Local delivery settings |
Return to top. |
The Advanced Plan is required to use this feature. If you aren’t on the Advanced Plan the words Advanced plan required will appear adjacent to the settings header, and the fields associated with the feature will be inaccessible.
Local delivery can be offered as an option in the checkout process based the shopper’s postal code or proximity. It will only be offered if the feature is enabled and only one stocking location (warehouse or drop ship location) is involved in providing a quote. Local delivery can display as a free option or have a charge associated with it. Other shipping options provided by the app can be suppressed when local delivery is to be offered. The settings for Local delivery are visible on the page used to add or edit a warehouse or drop ship location.
| Enable local delivery | Check the box to enable the local delivery feature. |
| Offer if address is within (miles) | The distance in miles within which you’d like to offer local delivery. The distance is route miles (driving distance). Leave blank if you don’t want to use distance to determine if local delivery should be offered. If both distance and postal codes are used as evaluation criteria, local delivery will display if either is satisfied. |
| Offer if postal code matches | The postal codes to which you’d like to offer local delivery. Enter only the five digit ZIP Code for US addresses. Leave blank if you don’t want to use postal codes to determine if local delivery should be offered. If both distance and postal codes are used as evaluation criteria, local delivery will display if either is satisfied. |
| Checkout description | The description to use to identify the option in the checkout process. The most obvious candidate is Local delivery, but you can make it anything you’d like. |
| Local delivery fee | Enter the amount to charge for local delivery. Leave blank to offer local delivery for free. |
| Suppress other rates | Check the box to show only the option for local delivery when the criteria for doing so (distance or postal code) is met. Leave unchecked to have local delivery offered in addition to the shipping options normally displayed by the app. |
8. Enter your pallet information |
Return to top. |
The Pallet Packaging plugin is an optional add-on plugin that will allow you to improve the accuracy of the LTL freight quotes. With the Pallet Packing plugin installed, you can identify:
- The weight and dimensions of the pallet you use.
- The weight capacity and dimensional constraints of the pallet.
- The rotational property of items that can be placed on the pallet.
- Items that ship as their own package (Can’t be on a pallet with other items).
Prior to requesting a quote, the plugin uses the data to determine how many pallets will be required for the shipment. The weight of the pallet(s) is added to the data sent to the carrier. If you’re on a density-based pricing tariff (sometimes called a dimensionally-based tariff) , the shipment dimensions are also passed to the carrier.
The packaging solution is saved as a step-by-step graphical illustration which you can access from the Order Details page.
If you elect not to use the Pallet Packaging add-on plugin, the plugin will use the Maximum Weight per Pallet setting on the Quote Settings page to calculate the number of pallets the order will require. The Pallet Weight – also recorded on the Quote Settings page – will be multiplied by the number of pallets and the result included in the data provided to the carrier.
If you have the Pallet Packaging plugin installed, Pallet will appear as an option in the plugin navigation menu. If it doesn’t and you want to use this feature, go to the Pallet Packaging product page where you can learn more and download the plugin installation file.
Below is an excerpt from the Pallet Packaging plugin documentation to assist you in identifying your pallet.
| Nickname | Enter a nickname for the pallet. The nickname will be used to identify the pallet in the graphical illustration of the packaging solution. |
| Length | The length of the pallet in inches. |
| Width | The width of the pallet in inches. |
| Height | The height of the pallet in inches. |
| Pallet Weight | The weight of the pallet in pounds. |
| Max Height | The maximum height the pallet is allowed to reach, entered as inches. |
| Max Weight | The maximum weight the pallet is rated to hold, entered as pounds. |
| Pallet Fee | If you want to add a fee to the shipping quote for the pallet, enter the amount here. |
| Available | Check this box to make it available for the packaging solution calculations. |
9. Enable the Plugin (WooCommerce 3.0 or later only) |
Return to top. |
Select Settings from the WooCommerce menu.
Click on the Shipping tab and select the option for Shipping Zones.
The shipping method needs to be added to a shipping zone. If an appropriate shipping zone isn’t already defined, click the Add shipping zone button and define one.
Now add the shipping method to the zone.
…select the TForce Freight option from the drop down list of shipping methods…
…and click on the Add shipping method button.
Repeat this process for each shipping zone you want to the app to return quotes for. You should test each zone to make sure the geography defined by the shipping zone is supported by the app.
10. Product Settings |
Return to top. |
Navigate to your product list in the WordPress Dashboard by selecting Products from the Products menu.
Select the product you want to ship LTL freight from the list. Once you’re on the Edit Product page, locate the Product Data region and click on the Shipping option to access the product’s shipping characteristics.
| Weight | Enter the weight of the product in pounds. |
| Length | Optional. Enter the length of the product in inches. The length field is used to determine if the shipment will be subject to TForce’s Extreme Length Fee (a.k.a. Excessive Length Fee). Be sure to populate this field if the product is subject to this fee. |
| Width | Optional. Enter the width of the product in inches. |
| Height | Optional. Enter the height of the product in inches. |
| Shipping Class | If you have the Small Package Quotes plugin installed and you want the product to be quoted as shipping parcel, select the No shipping class option.
If you have the LTL Freight Quotes plugin installed and you want the product to be quoted as shipping LTL freight, select the LTL Freight option. |
| Enable Drop Ship Location | This option will only be visible if there are drop ship locations defined. Refer to Step 5c: Define Warehouse and Drop Ship Locations for instruction on how to define drop ship locations.
Check this box if this product ships from a drop ship location. |
| Drop Ship Location | This option will only be visible if there are drop ship locations defined. Refer to Step 5c: Define Warehouse and Drop Ship Locations for instruction on how to define drop ship locations.
If the product is drop shipped, select the drop ship location from the list of options. |
| Freight Classification | This option will only be visible if the LTL Freight Quotes plugin is installed.
Select the freight class for the product from the list of options. If you utilize both small package (parcel) and LTL freight shipping methods, you should identify the freight class for all products, even those that normally ship small package (parcel). The last option in the list of freight classifications is Density Based. In most cases this is an industry accepted alternative for identifying the freight class of an item or shipment. Validate the returned quotes if using this setting. There are exceptions in the NMFC Freight Classification Directory that can render the density calculator results invalid for particular commodities. To be used successfully the product must have its weight and dimensions populated in the Shipping sub-panel. |
| Markup | Increases the amount of the returned shipping quotes prior to displaying them in the shopping cart. The number entered will be interpreted as dollars and cents unless it is followed by a % sign. For example, entering 5.00 will cause $5.00 to be added to the shipping quotes when this item is in the Cart. Entering 5.00% will cause five percent of the item’s price to be added to the shipping quotes. If there is more than one of the item in the Cart, then the markup will be multiplied by the quantity of the item in the cart before it is added to the shipping quotes.
Note: The plugin has four settings that can be used to mark up shipping quotes. They are applied to shipping quotes in the following order: 1) Product-specific Mark Up (Product settings); 2) Location-specific Handling Fee / Mark Up (Warehouse settings); 3) Service-specific Mark Up (Quote settings); and 4) General Handling Fee / Mark Up (Quote settings).
|
| Nested item | The Advanced Plan is required to use this feature. If you aren’t on the Advanced Plan the words Advanced plan required will appear adjacent to the settings header, and the fields associated with the feature will be inaccessible.
Enable this checkbox if the item can be stacked into another identical item when it is shipped. An example would be 13 gallon trashcans or plastic cups. When this setting is enabled, the Freight Class is always Density Based. |
| Nesting percentage | This setting is only relevant if the Nested item setting is enabled.
Enter the percent of the item that can be nested inside of another identical item. For example, if an item is 10 inches in height and after stacking two together the total height is 11 inches, the stacking percentage is 90%. (11 inches = 10 inches + (10 inches x 90%)) |
| Nested dimension | This setting is only relevant if the Nested item setting is enabled.
Identify the dimension (length, width or height) on which the nesting occurs. |
| Maximum nested items | This setting is only relevant if the Nested item setting is enabled.
Enter the maximum number of items you’ll allow in a single stack of nested items. |
| Stacking property | This setting is only relevant if the Nested item setting is enabled.
Select Maximized or Evenly. If your Maximum nested items is 6, and there are 7 items in the cart, then the Maximized option will result in one stack of 6 and one of 1. If the Stacking property is set to Evenly, it will result in one stack of 4 and one of 3. |
If your product is a Variable Product, set the shipping parameters for each product variation on the Variations page.
When you are done click the Update button located in the Publish widget located at the top right of the page.
Logs |
Return to top. |
The Quote Settings page contains the Enable Logs setting. When enabled, the plugin’s navigation will include a link to the Logs page. Up to 25 of the most recent transactions will appear on the Logs page. The Response column shows the outcome of each transaction. Click on a transaction’s response result to view its details.
When viewing the transaction details, click on the “+” symbols to expand the level of detail and “–” to collapse it. A basic understanding of Application Programming Interfaces (APIs) will be useful when viewing the logs.
What Your Customer Sees |
Return to top. |
To facilitate the successful conclusion of an online purchase the plugin always attempts to return an estimate of shipping charges. If multiple products are in the shopping cart and some are missing weight, dimensions or both, the plugin will use what is available to obtain the shipping rate estimates. For example, if you have two products in the shopping cart and the first has weight and dimensions and the second does not, the shipping rate estimate will be based solely on the first product. The plugin will fail to return shipping rate estimates only when none of the products in the shopping cart have weights or dimensions recorded. Please note that shipping rate estimates will be increasingly inaccurate the more omissions there are to the weight and dimensions of products in the shopping cart.
The shopping cart won’t display shipping rate estimates the first time the shopper views the shopping cart because it isn’t aware of the ship to address. The user will be prompted to click on the Calculate Shipping Cost link to provide this information.
| Appearance of shopping cart when viewed by a shopper who is not logged in to the website. | Appearance of the shopping cart after the user clicks on the Calculate Shipping link. |
 |
 |
After the user provides the ship to information, the shopping cart will display the shipping rate estimate based on the settings entered in the plugin.
| Appearance of shopping cart when viewed immediately after the ship to information is provided. | |
 |
If the plugin is unable to display shipping rate estimates, a message will display. Typical reasons why a quote may not be displayed include: 1) Insufficient data on the products in the shopping cart, such as weight or dimensions or freight class; 2) Invalid credentials due to a password change, an expired license, or a suspended account; 3) An invalid or incomplete ship to address was provided; or 4) The carrier’s web service is not operational.
| Appearance of shopping cart when the plugin is unable to display shipping rate estimates. | |
 |
Managing Your License |
Return to top. |
You can manage your license by signing into eniture.com with the email address and password you entered when you registered for the plugin. After you sign in, My Account will be added to the navigation menu. Click on it to access the Dashboard for your account.
Use the links below to navigate to documents in the knowledge base related to common topics of interest.
Shipping with FreightDesk Online |
Return to top. |
- How capture the cost of shipping on orders placed online.
- How to ship the order, including how to create the shipping label (or Bill Of Lading in the case of LTL freight), schedule the carrier to pick up the shipment, and update the customer with the tracking number.
Quoting plugins, like this one, provide a solution for the first challenge. What are your options for the second challenge?
Option 1 – The carrier’s website: You can log into the carrier’s website and manually enter all of the relevant information. Carrier websites are free to use since the carrier makes money when you use them to deliver an order. However, if you have more than a handful of orders each day this approach is time consuming and ripe for data entry errors which can be costly to correct.
Option 2 – Use a plugin with “print-label” capabilities: It’s possible to find a plugin for certain shipping providers that will both generate quotes during the checkout process, and allow the merchant to print a shipping label. These plugins have very limited functionality and are usually an acceptable option only for merchants with very simple shipping needs and a low volume of shipments. They also require that the individuals responsible for preparing shipments have access to the ADMIN area of WooCommerce, which is not an acceptable arrangement to many merchants.
Option 3 – Cloud-based Shipping Platforms: The next step up in capability are cloud-based shipping systems that will connect to your online store and retrieve the details of your orders, thereby eliminating the need for much of the manual data entry. Many of these shipping systems have arrangements with postal and parcel carriers that can provide the merchant with significant discounts. Where these systems excel is in the efficiency of the fulfillment process. That translates in to a much higher volume of shipments per unit of time. These systems are relatively inexpensive and the reduction in the amount of labor and time it takes to ship your orders will pay dividends.
Option 4 – FreightDesk Online: FreightDesk Online (freightdesk.online) is also a cloud-based shipping system. It enjoys all of the benefits of other cloud-based offerings but expands the solution in two ways:
- It makes use of the detailed information collected by Eniture Technology’s quoting plugins (like this one) such as the packaging solution and the additional services included in the shipping option chosen when the order was placed.
- It provideds merchants access to more than two dozen LTL freight providers in addition to the typical postal and parcel integrations offered by other cloud-based solutions.
These expanded capabilities will deliver you closer to true “click-and-ship” shipping than any other alternative, whether you’re shipping with a postal carrier, a parcel carrier, or an LTL freight provider.
How to connect your WooCommerce store to FreightDesk Online |
Return to top. |
First, if you don’t already have one, register for a FreightDesk Online account (https://freightdesk.online/register). You can connect multiple online stores to FreightDesk Online, even if they use different e-commerce platforms, so you don’t have to create separate FreightDesk Online accounts for each one.
The pricing for FreightDesk Online is á la carte. You’ll be able to pick a separate plan for parcel (and postal) shipments, and for LTL freight shipments based on the anticipated volume for each type of shipping. Your monthly subscription rate will be comprised of these two selections. You can begin a 30-day trial of both types of shipping by selecting Trial in the corresponding dropdown fields on the registration form.
After you complete the registration process, log into FreightDesk Online. Navagate to Settings > Connections. On the Connections page, click on the +Add Marketplace button. A modal will appear on the right side of your screen. Click on the tile that represents WooCommerce. Enter the URL of your store and then click the Connect bottom located at the bottom of the modal.
Click the Approve button to grant the permissions requested by FreightDesk Online. You will need to log into the WordPress site if you aren’t being recognized as an authorized user.
If you aren’t redirected to the Settings > Connections page, use the navigation menu to arrive there. You should see your store listed in the list of Connected Marketplaces. Click on its Show/Edit link located in the right margin of the page. Update the marketplace’s connection settings using the instructions below.
| Nickname | Enter a nickname you’d like to use to represent the connection to this store. |
| Marketplace URL | This field will be prefilled with the URL of the store you entered to initiate the connection. You can not edit this field. To disable the connection, chose the Inactive Marketplace status option at the bottom of the page. |
| Order Import Status | This setting is used to filter which orders are imported into FreightDesk Online. Processing is typically the only order status enabled. |
| Order Shipped Status | Choose Completed if you want an order status seen in WooCommerce to be automatically updated to “Completed” when the shipping label or Bill Of Lading is printed. If you’d prefer to manually update the order status in WooCommerce, choose the option Don’t update the order status. |
| Order Shipped Status for Delayed PRO Number Assignment | You can ignore this setting if you won’t be connecting Worldwide Express to FreightDesk Online as an LTL freight provider. If you will be, then please read the information provided on-screen and install the add-on plugin. The add-on plugin will add “PRO Pending” as an additional order status in WooCommerce and will delay the order status from being updated to “Completed” until after a PRO number becomes available for the shipment. This is usually by 10:30 AM Eastern Time the next business day. |
| Auto Import Orders | Enable this setting if you’d like newly placed orders with the status(es) you identified in the Order Import Status setting to be automatically imported in to FreightDesk Online. The alternative is to initiate the import manually each time using the |
| Marketplace Status | Select Activate Marketplace to enable the store’s connection to FreightDesk Online. To disable it, choose Inactive Marketplace. |
When you’re done editing your marketplace settings, click the Test Connection button to verify the connection to the store, and then Update to save the settings and return to the Settings > Connections page.
Now that you’ve connected FreightDesk Online, unfulfilled orders can be imported in to FreightDesk Online for processing. To view them, log into FreightDesk Online and click on Orders in the navigation menu. If you have the Enable Auto Import Orders setting enabled, your orders will populate automatically. If not use the Import Orders button to manually initiate the process.
You’ll need to connect your shipping providers before you can start shipping your orders using FreightDesk Online. Connecting your shipping providers is also done on the Settings > Connections page. You can find a quick start guide in FreightDesk Online by navigating to Help > Getting Started. Short instructional videos are also sprinkled through FreightDesk Online. Click on the movie camera icon to view the video.
Using Validate-Addresses.com |
Return to top. |
Validate-Addresses.com is a cloud-based application that validates the ship-to address on online orders. The validation happens after the order is received so there isn’t additional friction during the checkout process that could increase the Cart abandonment rate. Shipping to an invalid address is costly. Shipping providers charge hefty fees to follow up on and correct undeliverable addresses, and additional transportation charges will be incurred if the shipment has to be redirected to a different terminal for delivery. If the shipment is returned to the shipper, the transportation charges will double in addition to the fees. Validate-Addresses.com costs as little as 1¢ per order and can be the difference between making money, or losing hundreds of dollars on an order.
– Benjamin Franklin
How does Validate-Addresses.com work?
As soon as the order is placed, the order status is set to Pending Address Validation (a new order status that will be added to your store) until after Validate-Addresses.com confirms that the ship-to address is valid. If the ship-to address is valid, then the order status is changed to Processing and the order notes are updated to document that the ship-to address was good. The time between an order being placed and the validation of the ship-to address is typically 2 to 3 seconds.
Validate-Addresses.com can be configured to automatically email the customer if the order’s ship-to address is invalid, provide the customer with options on how to correct it, or the option to confirm it as entered. If the customer corrects the address, the address is rechecked. If the corrected address is valid, or if the customer confirmed the address as entered, the order status in WooCommerce is updated to Processing and the order notes are updated to document the event. The merchant’s involvement in this process is completely hands off. The order status will remain Pending Address Validation until the address is corrected or confirmed so the merchant knows not to ship the order.
There will be times when an order’s ship-to address can’t be validated and the customer fails to respond to the email notices about the invalid ship-to address. (You can configure these notices to reflect your brand and customize the message.) In these cases the merchant can contact the customer and if the outcome is favorable, override the Pending Address Validation status in Validate-Addresses.com. Afterward, the order status in WooCommerce will be updated to Processing, and the address will be added to the merchant’s address book so that future orders using the address won’t be flagged as invalid.
How to connect your WooCommerce store to Validate-Addresses.com |
Return to top. |
Register for a Validate-Addresses.com account (https://validate-addresses.com/register). You can connect multiple online stores to Validate-Addresses.com, even if they use different e-commerce platforms, so you don’t have to create separate accounts for each one.
After you complete the registration process, log into Validate-Addresses.com. Navagate to Settings > Connections. On the Connections page, click on the +Add Marketplace button. A modal will appear on the right side of your screen. Click on the tile that represents WooCommerce. Enter the URL of your store and then click the Connect bottom located at the bottom of the modal.
Click the Approve button to grant the permissions requested by Validate-Addresses.com. You’ll need to log into the WordPress site if you aren’t being recognized as an authorized user.
If you aren’t redirected to the Settings > Connections page, use the navigation menu to arrive there. You should see your store listed in the list of Connected Marketplaces. Click on its Show/Edit link located in the right margin of the page. Update the marketplace’s connection settings using the instructions below.
| Nickname | Enter a nickname you’d like to use to represent the connection to this store. |
| Marketplace URL | This field will be prefilled with the URL of the store you entered to initiate the connection. You can not edit this field. To disable the connection, chose the Inactive Marketplace status option at the bottom of the page. |
| Import orders with a status of… | This setting is used to identify the orders are to be imported into Validate-Addresses.com. Processing is typically the only order status enabled. |
| Change the order status of unvalidated addresses to… | The installation of a plugin is required to set an order’s status to Pending Address Validation while the validation of the ship-to address is pending. You can use this link to download the installation file or the link provided in the onscreen instructions. Simply install the plugin. No additional setup is required. |
| After validating the address, change the order staus to… | Select how the order status should be updated once the ship-to address has been validated. Processing is the most common choice. |
| After validating the address, add the following to the order notes… | Enter the text you’d like inserted into the order notes when Validate-Addresses.com succeeds at validating the address. |
| When an unverified address is confirmed by the customer, add the following to the order notes… | Enter the text you’d like inserted into the order notes when Validate-Addresses.com is unable to validate the address but the customer confirms it to be correct as entered. |
| When an unverified address is confirmed by the merchant, add the following to the order notes… | Enter the text you’d like inserted into the order notes when Validate-Addresses.com is unable to validate the address but the merchant (you) intend to ship the order to the ship-to address entered. |
| Marketplace Status | Select Activate Marketplace to enable the store’s connection to Validate-Addresses.com. To disable it, choose Inactive Marketplace. |
When you’re done editing your marketplace settings, click the Test Connection button to verify the connection to the store, and then Update to save the settings and return to the Settings > Connections page.
Now that you’ve connected Validate-Addresses.com, orders that meet your settings will automatically propagate the system. Orders that have ship-to addresses that were validated, corrected, or confirmed will appear on the Validate-Addresses.com History page and their status will appear as Processing on the WooCommerce Orders page. Orders with ship-to addresses that require attention will appear on the Validate-Addresses.com Orders page and their status on the WooCommerce Orders page will be Pending Address Validation. Use the Validate-Addresses.com Orders page to work on the ship-to address of orders that require attention.
To enable the ship-to address correction/confirmation process, which begins with an email to the customer when an invalid address is provided, you must first configure your outbound mail server settings. In Validate-Addresses.com navigate to Settings > Email Setup. Afterward, navigate to Settings > Email Template to customize the content of the email your customer will receive.