The Freightview LTL Freight Quotes plugin retrieves your negotiated LTL freight rates, takes action on them according to the plugin settings, and displays the results as shipping options in the WooCommerce cart and checkout page. Freightview is based in Overland Park, Kansas. Freightview allows a subscriber to consolidate all of its direct carrier relationships into one online portal that can be used for quoting, booking, tracking and reporting. Freightview was founded in 2013.
Basic Plan
Live negotiated carrier rates returned to the checkout process.
Supported origins: United States.
Supported destinations: Canada, United States.
Customize the text used to label quotes displayed to shoppers.
Elect to display the carrier’s transit time with the rate estimate.
Option to always include the residential delivery fee.
Compatible with the Residential Address Detection plugin which automatically includes the residential address delivery fee when the Ship To address is a residence.
Option to always include the lift gate delivery fee.
Additional options for lift gate delivery are enabled with the installation of the Residential Address Detection plugin.
Assign products a freight class, weight and optionally dimensions.
Identify one warehouse and multiple drop ship locations.
Embed a handling charge in the displayed rates to recover the cost of packaging materials or other shipping related expenses.
Dynamic presentation of parcel and LTL freight rates with the installation of compatible apps from Eniture Technology.
Standard Plan
Everything in the Basic Plan, plus…
Define multiple warehouses.
The warehouse closest to the shopper is used as the shipment origin to keep shipping costs low and delivery times fast.
Support for products that ship as hazardous material.
Advanced Plan
Everything in the Standard Plan, plus…
Offer in-store pick up based on the shopper’s ZIP code or distance to the warehouse.
Offer local delivery based on the shopper’s ZIP code or distance to the warehouse.
Identify a charge for local delivery.
Current version: 1.0.1
Requirements
WooCommerce 5.7 or newer.
A Freightview account api key
One or more carriers enabled in your Freightview account.
A license from Eniture Technology.
FAQ’S
How do I get a Freightview account?
Call Freightview at 913-353-6188, or create an account online.
Where do I find my Freightview username and password?
Contact Freightview customer service (913-353-6188) for help with your username. If you know the email address you used to create your Freightview account, you can recover your password online.
How do I get a license key for the plugin?
You must register your installation of the plugin, regardless of whether you are taking advantage of the trial period or purchased a license outright. At the conclusion of the registration process an email will be sent to you that will include the license key. You can also login to eniture.com using the username and password you created during the registration process and retrieve the license key from the My Licenses tab.
How do I change my plugin license from the trial version to one of the paid subscriptions?
Login to eniture.com and navigate to the My Licenses tab. There you will be able to manage the licensing of all of your Eniture Technology plugins. Refer to the Documentation tab on this page for more thorough instructions.
How do I install the plugin on another website?
The plugin has a single site license. To use it on another website you will need to purchase an additional license. If you want to change the website with which the plugin is registered, login to eniture.com and navigate to the My Licenses tab. There you will be able to change the domain name that is associated with the license key.
Do I have to purchase a second license for my staging or development site?
No. Each license allows you to identify one domain for your production environment and one domain for your staging or development environment. The rate estimates returned in the staging environment will have the word “Sandbox” appended to them.
Why isn’t the plugin working on my other website?
If you can successfully test your credentials from the Connection page (WooCommerce > Settings > Freightview > Connections) then you have one or more of the following licensing issues: 1) You are using the license key on more than one domain. The licenses are for single sites. You will need to purchase an additional license. 2) Your trial period has expired. 3) Your current license has expired and we have been unable to process your form of payment to renew it. Login to eniture.com and go to the My Licenses tab to resolve any of these issues.
Why are the shipment charges I received on the invoices from my carriers different than what was quoted by the plugin?
Common reasons include a difference in the quoted versus billed shipment parameters (weight, dimensions, freight class), or additional services (such as residential delivery) were required. Compare the details of the invoice to the shipping settings on the products included in the shipment. Consider making changes as needed. Remember that the weight of the packing materials is included in the billable weight for the shipment. If you are unable to reconcile the differences call the freight carrier for assistance.
Why do I sometimes get a message that a shipping rate estimate couldn’t be provided?
There are several possibilities:
The most common reason is that one or more of the products in the shopping cart did not have its shipment parameters (weight, dimensions, freight class) adequately populated. Check the settings for the products on the order and make corrections as necessary.
The city entered for the shipping address may not be valid for the postal code entered. A valid City+State+Postal Code combination is required to retrieve a rate estimate.
Your shipment exceeded constraining parameters of Freightview’s web service or the individual carriers.
The Freightview web service isn’t operational.
Your Freightview account or individual carrier accounts have been suspended or cancelled.
There is an issue with the Eniture Technology servers.
Your subscription to the plugin has expired because payment could not be processed.
There is an issue your server.
How do I determine the freight class for my product(s)?
The easiest thing to do is to contact your carrier representatives and ask for assistance. However, the official source is the National Motor Freight Classification (NMFC) directory maintained by the National Motor Freight Transportation Agency (NMFTA.org). You can purchase a hard copy of the directory or obtain an online subscription to it from their web site.
How does the density calculator work?
The density calculator will calculate a freight class by performing a calculation using the product weight and dimensions as inputs. In most cases the returned freight class will match the product’s (commodity’s) freight class as recorded in the National Motor Freight Classification (NMFC) directory. However, this is not always true and in the event there are differences, the freight class recorded in the National Motor Freight Classification (NMFC) directory takes precedence. An incorrectly identified freight class can result in unexpected shipping charges and even fees. You are solely responsible for accurately identifying the correct freight class for your products. If you need help doing this, contact your carrier representative for assistance.
Installation & User’s Guide
If you are taking advantage of a trial subscription, the plugin will stop working when the trial period ends. Be sure to read the Managing Your Eniture API Key section to learn how to upgrade your subscription.
Overview
Setting up the plugin consists of the following steps:
Other information contained in this guide:
1. Download the Installation File |
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On the Features tab of this webpage (you’re currently on the Documentation tab) is a list of available subscription plans and a description of the features included in each one. Click on the green button associated with the plan you want to subscribe to. The image below shows where to click to sign up for a monthly subscription to the plugin’s Basic Plan. There is also a button for a free 15 day trial beneath the name of the plugin at the top of the page.
You will be presented with a registration form. The email address and password you enter will serve as your credentials to eniture.com. Use these to gain access to your customer dashboard where you can download the plugin installation file, manage your Eniture API Key, and update your payment information. When you download the plugin installation file, be sure to save it to a familiar location. You will need to navigate to the file during the installation process.
2. Install the Plugin Application File |
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Login to the WordPress dashboard as the website administrator.
In the left sidebar, hover your mouse over the Plugins menu to display the sub-menu options.
Select Add New from the sub-menu options. The Add Plugins page will load.
At the top of the Add Plugins page, click on the Upload Plugin button.
Controls will appear in the middle of page that will allow you to chose and install the plugin application. Choose the Choose File button, navigate to the location where you saved the installation file and select it.
Click the Install Now button.
WordPress will display information about the installation progress at the bottom of the page. The plugin has been installed once the message Plugin installed successfully is displayed.
3. Activate the Plugin |
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Once the plugin has been installed, it must be activated. If you are still on the same page that you were on at the end of Step 2, you can click the Activate Plugin link on the bottom of the page.
If you’ve already navigated away from that page, select Installed Plugins from the Plugins menu.
Locate the LTL Freight Quotes – Freightview Edition plugin on the list and click the Activate link.
4. Retrieve your Freightview API Key |
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To successfully connect the plugin to Freightview you need to retrieve your Freightview Account API Key. Sign into Freightview and afterwards click your username in the top right hand corner of the page.
On the left hand side of the next page you’ll see a sidebar menu. In the section for Account Settings, locate and click on the option for API keys.
You’ll see two API keys. Copy the one identified as the Account API key.
You’ll use this API key in Step 5a of the these instructions, so keep it handy.
5. Connection Settings |
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Select Settings from the WooCommerce menu.
Click on the Freightview tab to gain access to the plugin configuration settings.
Use the links at the top of the page to navigate between the Connection, Quote and Warehouse settings. Start with the Connection Settings.
| Plugin API Key | Enter the Account API Key that you retrieved in Step 4 of these instructions. |
| Eniture API Key | Enter the API Key you obtained from Eniture Technology. If you don’t have one, click the link next to the field to obtain one.
Related documents:
How To Obtain Your Eniture API Key |
The plugin’s API Key will be tied to a subscription. The Trial Plan will give you 15 days of free access to the Basic Plan. Two other plans are available; the Standard Plan and the Advanced Plan. The features associated with each plan are listed on the Features tab of this web page. Each plan is available for a monthly or yearly subscription rate. To manage your Eniture API Key, including which plan is associated with it, see the section titled Managing your Eniture API Keys at the end of this User’s Guide.
When you’re done save your connection settings and then test them by clicking on the Test Connection button at the bottom of the page. A message will display at the top of the page letting you know if the plugin succeeded in establishing a connection to the SAIA servers. If you receive an error, confirm the values you entered and try again. Be particularly attentive to capitalization. Most of the information you enter on this page is case sensitive.
6. Carrier Settings |
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If you don’t have visibility to the plugin’s navigation menu, select Settings from the WooCommerce menu.
Click on the Freightview tab to gain access to the plugin configuration settings. Using the links at the top of the page, select Carriers.
This page identifies which carriers, of those enabled in your Freightview account, will be processed and offered on the Cart and Checkout pages according to your settings. You can exclude a carrier by removing its checkmark from the Include column.
Not all carriers service all origin and destination points. If a carrier doesn’t service either one of the addresses, it is automatically omitted.
7. Quote Settings |
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If you don’t have visibility to the plugin’s navigation menu, select Settings from the WooCommerce menu.
Click on the Freightview tab to gain access to the plugin configuration settings. Using the links at the top of the page, select Quote Settings.
| Rating Method | The options you have will vary depending upon the Rating Method chosen. Each Rating Method is displayed below and its dependent options beneath it.
Cheapest
Displays the cheapest option returned by Freightview and also enabled in your list of Carriers on the Carriers setting page. Label As
Enter the text you want to be used to display the option to the visitor. Cheapest Options
Displays a list of the cheapest options in ascending order by price. When choosing this option, the name of the LTL provider will be identified for each entry. Number Of Options
Enter the number of observations you want offered to the visitor. The length of the list will increase due to the offer of additional services you have enabled in the settings. For example, of you identify “3” as the number of options, and the only quotes to be provided is for standard LTL freight to a commercial address, then the visitor will only see three options. However, if you have also enabled Offer lift gate delivery as an option in the lift gate settings, then the visitor will see six options; three for standard LTL freight to a commercial address, plus three for standard LTL freight to a commercial address with lift gate delivery service. Average Rate
Calculates an average for the number of cheapest options specified, and displays it as a single quote to the visitor. Number Of Options
Enter the number of observations you want included in the average. Enabled offers of additional services will be averaged together as a separate rate. For example, if you have Offer lift gate delivery as an option in the lift gate settings, then the visitor will see two options; one for the average of the results for standard LTL freight to a commercial address, and one for the average of the results for standard LTL freight to a commercial address with lift gate delivery service. Label As
Enter the text you want to be used to display the option to the visitor. |
| Show Delivery Estimate | When checked, the carrier’s estimated transit time will be displayed. |
| Always quote residential delivery | When checked, the quotes returned will always include the carrier’s residential delivery fee. |
| Auto-detect residential addresses | Through the use of an add-on plugin titled Residential Address Detection, Ship To addresses are checked against database records from the USPS. When the address is identified as residential, the residential delivery fee is included in the rate estimates. If the message “Click here to add the Residential Address Detection module.” is present, then the addon plugin is not installed. Click on the link to install it if you’d like to use this feature. (Learn more)
The settings below display only if the Residential Address Detection plugin is installed.
Auto-renew
Choose a plan that best meets your needs. (View available plans.) The credit card associated with quote plugin license will be billed immediately and the plan will become your current plan. Your choice will be retained for the auto-renew option. You can change your auto-renew selection at any time. Plans automatically renew at the end of every monthly billing cycle or upon the depletion of the current plan. To prevent a renewal, choose Disable from the list of options.
Current plan
Displays information about the current plan and the start and end dates of the current subscription period. Current usage
Displays information about the consumption of the current plan. The date shown is the UTC timestamp of the last time a residential address detection event occurred. Suspend use
Checking this box temporarily suspends the Residential Address Detection plugin. It does not permanently disable it and if the current monthly billing cycle expires, a new plan will be activated. To disable the plugin, deactivate it or choose Disable from the Auto-renew drop down. Default unconfirmed address types to:
Select Residential or Commercial. In rare cases the plugin my be unable to confirm the address type. This occurs when a match for the address can’t be found in the USPS database. Invalid addresses are the most common reason for this. In extremely rare cases an address may be valid, but the match found in the USPS database has a low confidence metric. Choose how you want addresses treated in these cases. Address type disclosure
Inform the shopper when the ship-to address is identified as residential address
Choose this setting if you want the shopper to be informed that the ship-to address has been identified as a residential address. (The residential address delivery fee will be included in the shipping quotes.) Don’t disclose the ship-to address type to the shopper
Choose this setting if you don’t want the shopper to be informed that the ship-to address has been identified as a residential address. (The residential address delivery fee will still be included in the shipping quotes.) Do not return rates if the shipping address appears to be a post office box
Enable this setting if you don’t want the plugin to present shipping quotes when the ship-to address appears to be a post office box. Addresses in the United States will rely on metadata provided by the USPS for this determination. String matching, which is less reliable, will be used for addresses in other countries. |
| Lift Gate Delivery | Always quote lift gate delivery When checked, the returned quotes will include each carrier’s lift gate delivery fee. Offer lift gate delivery as an option
An additional option for LTL freight will be offered that includes the lift gate delivery fee. Always include lift gate delivery when a residential address is detected
Displays only if the Residential Address Detection plugin is installed. |
| Limited Access Delivery | Multiple carriers can be enabled in your Freightview account. LTL freight carriers aren’t uniform in what they define as a limited access delivery location. For an individual carrier, the fee for limited access delivery can also vary depending on the type of delivery location. Since the shopper can’t be prompted for the type of delivery access location, a field is provided to allow you, the merchant, to specify the fee. Enter an amount that you feel is sufficient to cover the cost of limited access delivery for the types of delivery locations you expect.
Always quote limited access delivery
When enabled, quotes for LTL freight will always include the limited access delivery service. Offer limited access delivery as an option
When enabled, the shopper will be offered additional options that will include limited access delivery service. Limited access delivery fee
Enter, in dollars and cents (e.g. 50.00) the amount you want added to the quoted options that will include limited access delivery service. |
| Handling Unit | Weight of Handling Unit Enter in pounds the weight of your pallet, skid, crate or other type of handling unit you use. The amount entered will be added to shipment weight prior to requesting a quote. Maximum Weight per Handling Unit
Enter in pounds the maximum weight that can be placed on the handling unit. If the total weight of the cart exceeds this value, the weight of additional handling units will be added as needed. For example, if the maximum weight is 500 LBS, and the total weight of the cart is 1200 LBS, the weight of the handling units added to the shipment shall be 3 times the weight entered in the Weight of Handling Unit field. (=roundup(1200/500,0)*Weight of Handling Unit) |
| Handling Fee / Mark Up | Increases the amount of the returned quote by a specified amount prior to displaying it in the shopping cart. The number entered will be interpreted as dollars and cents unless it is followed by a % sign. For example, entering 5.00 will cause $5.00 to be added to the quotes. Entering 5.00% will cause each quote to be multiplied by 1.05 (= 1 + 5%). |
| Allow For Own Arrangement | Enable this setting if you want to give the visitor the ability to choose an option to make its own arrangements for shipping. The option will appear as a free option in the list of offered shipping methods.
Text For Own Arrangement
Enter the text you want used to identify the option in this list of offered shipping methods. |
| Enable Logs | Enable the checkbox to have API transactions logged on the Logs page. The plugin’s navigation will only display an entry for Logs when this setting is enabled. The page will contain as many as 25 of the most recent transactions. |
| Show WooCommerce shipping options | (Yes|No) Permit or prevent the display of shipping rates from other plugins. |
| Return LTL freight quotes when an order’s shipment weight exceeds the weight threshold | When checked, the LTL Freight Quote plugin will return quotes when an order’s total weight exceeds the weight threshold, even if none of the products have settings to indicate that it will ship LTL. To increase the accuracy of the returned quote(s), all products should have a freight class or accurate weights and dimensions.
Weight Threshold for Freight Quotes
Enter in pounds the weight threshold for LTL freight. When the order’s weight is greater than or equal to the threshold, the LTL Freight Quote plugin will return a quote if the setting is enabled (enabled by next setting). Default = 150 LBS. Continue to display parcel rates when the weight threshold is met.
Recommended. Choose this option if you want parcel rates to continue to display even after the weight threshold for LTL freight is met. Suppress parcel rates when the weight threshold is met.
Choose this option if you parcel rates to be suppressed when the weight threshold for LTL freight is met. Requires the installation and use of one of Eniture Technology’s Small Package Quotes plugins. |
| Checkout options if the plugin fails to return a rate | Specify what you want to happen if the plugin is unable to retrieve shipping quotes and no other shipping options are provided by an alternative source:
Allow user to continue to check out and display this message
Select this option if you want the visitor to be able to checkout without having an option to choose and pay for shipping. Prevent user from checking out and display this message
Select this option if you don’t want the visitor to be able to checkout without paying for shipping. Message
Enter the message you want to present to the visitor. |
8. Define Warehouse and Drop Ship Locations |
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If you don’t have visibility to the plugin’s navigation menu, select Settings from the WooCommerce menu.
Click on the Freightview tab to gain access to the plugin configuration settings. Using the links at the top of the page, select Warehouses.
Click the Add button in the appropriate sections to add warehouse and drop ship locations. On the Basic Plan you can define one warehouse and multiple drop ship locations. To define multiple warehouse locations you must be on the Standard Plan or higher.
Warehouses should have a complete inventory of all products not otherwise identified as drop shipped items. If you have more than one warehouse defined, the warehouse closest to the shopper will be used to retrieve shipping rate estimates. You should define at least one warehouse, even if all of your products are drop shipped. This insures that quotes will be returned in the event the drop ship location was overlooked when the product entry was created.
Drop ship locations usually represent vendors that supply items that you don’t inventory. These items are shipped directly to your customer on your behalf. When an order includes drop shipped items the shopping cart will display a single figure for the shipping rate estimate that is equal to the sum of the cheapest option for each shipment required to fulfill the order.
8a. In-store pick up settings |
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The Advanced Plan is required to use this feature. If you aren’t on the Advanced Plan the words Advanced plan required will appear adjacent to the settings header, and the fields associated with the feature will be inaccessible.
In-store pick up can be offered as an option in the checkout process based the shopper’s postal code or proximity. It will only be offered if the feature is enabled and only one stocking location (warehouse or drop ship location) is involved in providing a quote. The settings for In-store pick up are visible on the page used to add or edit a warehouse or drop ship location.
| Enable in-store pick up | Check the box to enable the in-store pick up feature. |
| Offer if address is within (miles) | The distance in miles within which you’d like to offer in-store pick up. The distance is route miles (driving distance). Leave blank if you don’t want to use distance to determine if in-store pick up should be offered. If both distance and postal codes are used as evaluation criteria, in-store pick up will display if either is satisfied. |
| Offer if postal code matches | The postal codes to which you’d like to offer in-store pick up. Enter only the five digit ZIP Code for US addresses. Leave blank if you don’t want to use postal codes to determine if in-store pick up should be offered. If both distance and postal codes are used as evaluation criteria, in-store pick up will display if either is satisfied. |
| Checkout description | The description to use to identify the option in the checkout process. The most obvious candidate is In-store pick up, but you can make it anything you’d like. |
8b. Local delivery settings |
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The Advanced Plan is required to use this feature. If you aren’t on the Advanced Plan the words Advanced plan required will appear adjacent to the settings header, and the fields associated with the feature will be inaccessible.
Local delivery can be offered as an option in the checkout process based the shopper’s postal code or proximity. It will only be offered if the feature is enabled and only one stocking location (warehouse or drop ship location) is involved in providing a quote. Local delivery can display as a free option or have a charge associated with it. Other shipping options provided by the app can be suppressed when local delivery is to be offered. The settings for Local delivery are visible on the page used to add or edit a warehouse or drop ship location.
| Enable local delivery | Check the box to enable the local delivery feature. |
| Offer if address is within (miles) | The distance in miles within which you’d like to offer local delivery. The distance is route miles (driving distance). Leave blank if you don’t want to use distance to determine if local delivery should be offered. If both distance and postal codes are used as evaluation criteria, local delivery will display if either is satisfied. |
| Offer if postal code matches | The postal codes to which you’d like to offer local delivery. Enter only the five digit ZIP Code for US addresses. Leave blank if you don’t want to use postal codes to determine if local delivery should be offered. If both distance and postal codes are used as evaluation criteria, local delivery will display if either is satisfied. |
| Checkout description | The description to use to identify the option in the checkout process. The most obvious candidate is Local delivery, but you can make it anything you’d like. |
| Local delivery fee | Enter the amount to charge for local delivery. Leave blank to offer local delivery for free. |
| Suppress other rates | Check the box to show only the option for local delivery when the criteria for doing so (distance or postal code) is met. Leave unchecked to have local delivery offered in addition to the shipping options normally displayed by the app. |
9. Enable the Plugin (WooCommerce 3.0 or later only) |
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Select Settings from the WooCommerce menu.
Click on the Shipping tab and select the option for Shipping Zones.
The shipping method needs to be added to a shipping zone. If an appropriate shipping zone isn’t already defined, click the Add shipping zone button and define one.
Now add the shipping method to the zone. Click on the “+” inline with the shipping zone…
…select the Freightview option from the drop down list of shipping methods…
…and click on the Add shipping method button.
Repeat this process for each shipping zone you want to the app to return quotes for. You should test each zone to make sure the geography defined by the shipping zone is supported by the app.
10. Product Settings |
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Navigate to your product list in the WordPress Dashboard by selecting Products from the Products menu.
Select the product you want to ship LTL freight from the list. Once you’re on the Edit Product page, locate the Product Data region and click on the Shipping option to access the product’s shipping characteristics.
| Weight | Enter the weight of the product in pounds. |
| Dimensions | Enter the dimensions of the product in inches. |
| Shipping Class | If you have the Small Package Quotes plugin installed and you want the product to be quoted as shipping parcel, select the No shipping class option.
If you have the LTL Freight Quotes plugin installed and you want the product to be quoted as shipping LTL freight, select the LTL Freight option. |
| Enable Drop Ship Location | This option will only be visible if there are drop ship locations defined. Refer to Step 5c: Define Warehouse and Drop Ship Locations for instruction on how to define drop ship locations.
Check this box if this product ships from a drop ship location. |
| Drop Ship Location | This option will only be visible if there are drop ship locations defined. Refer to Step 5c: Define Warehouse and Drop Ship Locations for instruction on how to define drop ship locations.
If the product is drop shipped, select the drop ship location from the list of options. |
| Freight Classification | This option will only be visible if the LTL Freight Quotes plugin is installed.
Select the freight class for the product from the list of options. If you utilize both small package (parcel) and LTL freight shipping methods, you should identify the freight class for all products, even those that normally ship small package (parcel). The last option in the list of freight classifications is Density Based. In most cases this is an industry accepted alternative for identifying the freight class of an item or shipment. Validate the returned quotes if using this setting. There are exceptions in the NMFC Freight Classification Directory that can render the density calculator results invalid for particular commodities. To be used successfully the product must have its weight and dimensions populated in the Shipping sub-panel. |
| Nested item | The Advanced Plan is required to use this feature. If you aren’t on the Advanced Plan the words Advanced plan required will appear adjacent to the settings header, and the fields associated with the feature will be inaccessible.
Enable this checkbox if the item can be stacked into another identical item when it is shipped. An example would be 13 gallon trashcans or plastic cups. When this setting is enabled, the Freight Class is always Density Based. |
| Nesting percentage | This setting is only relevant if the Nested item setting is enabled.
Enter the percent of the item that can be nested inside of another identical item. For example, if an item is 10 inches in height and after stacking two together the total height is 11 inches, the stacking percentage is 90%. (11 inches = 10 inches + (10 inches x 90%)) |
| Nested dimension | This setting is only relevant if the Nested item setting is enabled.
Identify the dimension (length, width or height) on which the nesting occurs. |
| Maximum nested items | This setting is only relevant if the Nested item setting is enabled.
Enter the maximum number of items you’ll allow in a single stack of nested items. |
| Stacking property | This setting is only relevant if the Nested item setting is enabled.
Select Maximized or Evenly. If your Maximum nested items is 6, and there are 7 items in the cart, then the Maximized option will result in one stack of 6 and one of 1. If the Stacking property is set to Evenly, it will result in one stack of 4 and one of 3. |
If your product is a Variable Product, set the shipping parameters for each product variation on the Variations page.
When you are done click the Update button located in the Publish widget located at the top right of the page.
Logs |
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The Quote Settings page contains the Enable Logs setting. When enabled, the plugin’s navigation will include a link to the Logs page. Up to 25 of the most recent transactions will appear on the Logs page. The Response column shows the outcome of each transaction. Click on a transaction’s response result to view its details.
When viewing the transaction details, click on the “+” symbols to expand the level of detail and “–” to collapse it. A basic understanding of Application Programming Interfaces (APIs) will be useful when viewing the logs.
What Your Customer Sees |
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To facilitate the successful conclusion of an online purchase the plugin always attempts to return an estimate of shipping charges. If multiple products are in the shopping cart and some are missing weight, dimensions or both, the plugin will use what is available to obtain the shipping rate estimates. For example, if you have two products in the shopping cart and the first has weight and dimensions and the second does not, the shipping rate estimate will be based solely on the first product. The plugin will fail to return shipping rate estimates only when none of the products in the shopping cart have weights or dimensions recorded. Please note that shipping rate estimates will be increasingly inaccurate the more omissions there are to the weight and dimensions of products in the shopping cart.
The shopping cart won’t display shipping rate estimates the first time the shopper views the shopping cart because it isn’t aware of the ship to address. The user will be prompted to click on the Calculate Shipping Cost link to provide this information.
| Appearance of shopping cart when viewed by a shopper who is not logged in to the website. | Appearance of the shopping cart after the user clicks on the Calculate Shipping link. |
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After the user provides the ship to information, the shopping cart will display the shipping rate estimate based on the settings entered in the plugin.
| Appearance of shopping cart when viewed immediately after the ship to information is provided. | |
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If the plugin is unable to display shipping rate estimates, a message will display. Typical reasons why a quote may not be displayed include: 1) Insufficient data on the products in the shopping cart, such as weight or dimensions or freight class; 2) Invalid credentials due to a password change, an expired license, or a suspended account; 3) An invalid or incomplete ship to address was provided; or 4) The carrier’s web service is not operational.
| Appearance of shopping cart when the plugin is unable to display shipping rate estimates. | |
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Managing Your Eniture API Key |
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You can manage your Eniture API Key by signing into eniture.com with the email address and password you entered when you registered for the plugin. After you sign in, My Account will be added to the navigation menu. Click on it to access the Dashboard for your account.
Use the links below to navigate to documents in the knowledge base related to common topics of interest.