ENITURE, LLC PRIVACY POLICY

Effective Date: September 27, 2026

Eniture, LLC (“Eniture,” “Eniture Technology,” “we,” “our,” or “us”) respects the privacy of individuals whose information we collect or process in connection with our websites, software, applications, plugins, modules, subscription services, customer support, and related products and services (collectively, the “Services”).

This Privacy Policy explains the types of information we collect or process, how and why we use it, circumstances in which information may be disclosed, and the choices and rights that may be available to individuals.

This Privacy Policy should be read together with Eniture’s Terms of Use.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to information Eniture collects or processes in connection with the Services.

Depending on the circumstances, Eniture may process information concerning:

• visitors to Eniture websites;
• prospective and current Eniture customers;
• individuals who register for or administer customer accounts;
• employees and other authorized users of Eniture customers;
• individuals who contact Eniture for sales, customer support, or other purposes; and
• customers, shipment recipients, or other individuals whose information is processed through the Services on behalf of an Eniture customer.

In some circumstances, Eniture collects information directly from an individual. In other circumstances, Eniture processes information provided by or obtained through a customer, ecommerce platform, integrated service, or other third party in order to provide the Services.

When Eniture processes personal information on behalf of a customer through the customer’s use of the Services, the customer is generally responsible for determining why the information is processed and for ensuring that it has appropriate authority to provide or permit Eniture to process that information.

2. INFORMATION WE COLLECT

The information Eniture collects depends upon how an individual interacts with Eniture and which Services are used.

2.1 Information You Provide Directly

We may collect information you provide to us, including:

• name;
• business or company name;
• email address;
• telephone number;
• mailing or business address;
• account and registration information;
• information submitted through contact, sales, or support forms;
• communications with Eniture;
• information submitted through customer support or AI-assisted chat;
• information provided when purchasing or subscribing to a Service; and
• other information you voluntarily provide.

2.2 Website and Usage Information

When you visit an Eniture website or use certain Services, we may automatically collect information about the visit or interaction. This may include:

• IP address;
• browser and device information;
• referring website or source;
• pages viewed;
• dates and times of visits;
• interactions with website content; and
• other usage and diagnostic information.

We use analytics, customer-relationship-management, and similar technologies to understand use of our websites and Services. In some circumstances, website activity that initially occurs without identification may later be associated with an identifiable contact when our systems are able to make that association.

3. INFORMATION PROCESSED THROUGH ECOMMERCE APPLICATIONS

Eniture provides applications that merchants install on or connect to ecommerce platforms. These applications process information made available by the ecommerce platform as necessary to perform their particular functions.

Eniture applications operate through the access and permission mechanisms provided by the applicable ecommerce platform. The permissions requested by an application vary according to its purpose, functionality, and the information required for its operation. The merchant authorizes the applicable permissions when installing or connecting the application.

Depending on the application, Eniture may receive, process, transmit, create, or update information concerning the merchant’s store, products, customers, carts, orders, transactions, configuration, or other business activities. The information processed varies according to the functionality of the application.

Authorization of a permission does not necessarily mean that Eniture collects or retains all information that the permission could technically make available.

Some information processed through these applications may concern the merchant’s customers or other individuals rather than the merchant or an authorized user. Eniture processes such information as necessary to provide the functionality requested by the merchant.

Certain information may be retained in system logs or other records for purposes such as operating the Service, troubleshooting, customer support, security, and operational analysis. Retention periods vary according to the Service and type of information and may change based on operational, security, legal, or business requirements.

4. INFORMATION PROCESSED THROUGH STANDALONE APPLICATIONS

Eniture also provides Services that operate independently of an ecommerce platform. These Services may collect or process information provided directly by authorized users or generated through use of the Service. The types of information processed depend upon the purpose and functionality of the applicable Service.

A standalone Service may also allow a customer to connect an ecommerce platform or other third-party service. When such a connection is authorized, Eniture may access and process information made available through that connection as necessary to provide the requested functionality. The information available and processed depends upon the third-party service, the permissions authorized by the customer, and the functionality being used.

Information may also be entered, created, supplemented, or modified by authorized users while using the Service.

Certain information may be retained as part of the Service or in system logs or other records for purposes such as providing the Service, maintaining transaction or activity history, troubleshooting, customer support, security, and operational analysis. Retention periods vary according to the Service and type of information and may change based on operational, security, legal, or business requirements.

5. CUSTOMER SUPPORT AND AI-ASSISTED SUPPORT

When you contact Eniture for customer support, we may collect and retain information associated with the interaction, including your email address, communications with Eniture, support tickets, and AI-chat transcripts.

You may voluntarily provide information such as order numbers, store URLs, screenshots, logs, transaction information, or other business or customer information relevant to your support request.

We may use support information to:

• investigate and respond to requests;
• provide customer support;
• diagnose and improve the Services;
• maintain records of customer interactions; and
• perform related operational activities.

Support information may be stored in Eniture systems, and portions may be transferred to systems used by Eniture for customer support and customer relationship management.

5.1 AI-Assisted Support

Eniture uses artificial intelligence technology to provide or assist with certain customer-support interactions.

Information submitted during an AI-support conversation, including conversation content and information voluntarily provided by the user, is transmitted to a third-party artificial-intelligence service provider for processing in order to generate and support responses. AI-chat transcripts are also retained by Eniture.

When submitting information through customer support, you are responsible for limiting the information provided to what is reasonably necessary for the support request and for ensuring that you are authorized to provide personal information or other third-party information included in the submission.

5.2 Telephone and Video Support

Eniture does not routinely record telephone support calls.

Eniture may conduct video meetings using third-party conferencing services. Meetings may be recorded or transcribed when those capabilities are used. Participants are notified through the conferencing service when recording or transcription is enabled.

6. COOKIES, ANALYTICS, AND ADVERTISING TECHNOLOGIES

Eniture and service providers acting on our behalf may use cookies and similar technologies to:

• operate and secure our websites;
• remember preferences;
• understand website traffic and usage;
• measure the effectiveness of content and marketing;
• associate website activity with customer or prospective-customer records when possible; and
• support advertising and advertising measurement.

Eniture uses website analytics and customer-relationship-management technologies and may periodically use online advertising and advertising-measurement services.

Third parties providing analytics, advertising, or similar services may collect information through cookies or related technologies and process that information according to their own privacy practices.

Browser settings and other technologies may provide controls for limiting or deleting cookies. Disabling certain cookies may affect website functionality.

7. HOW WE USE INFORMATION

Eniture may use information to:

• provide, operate, maintain, and support the Services;
• create and administer customer accounts and subscriptions;
• authenticate users and protect account security;
• process transactions and administer billing;
• perform functions requested through the Services;
• communicate with customers and users;
• respond to sales, support, and other inquiries;
• troubleshoot and diagnose problems;
• monitor and improve the performance, reliability, usability, and security of the Services;
• understand use of our websites and Services;
• develop and improve products, services, documentation, and support;
• provide information about other Eniture products and services;
• prevent fraud, misuse, security incidents, or unlawful activity;
• maintain business and transaction records;
• enforce agreements and protect Eniture’s legal rights; and
• comply with applicable legal obligations.

8. HOW WE DISCLOSE INFORMATION

Eniture does not disclose personal information except as reasonably necessary for legitimate business purposes, to provide the Services, at the direction of a customer, or as otherwise described in this Privacy Policy.

Information may be disclosed or made available as described below.

8.1 Service Providers

We use service providers to perform functions on our behalf, including application and website hosting, data storage, communications, customer support, customer relationship management, payment processing, analytics, advertising, artificial-intelligence processing, video conferencing, and other business and technical services.

These providers may process information as necessary to perform the services for which they are engaged.

8.2 Ecommerce Platforms and Integrated Services

When a customer uses an Eniture Service that communicates with an ecommerce platform or another integrated service, Eniture may transmit information to or receive information from that third party as necessary to perform the requested functionality.

The customer’s relationship with those third parties is governed by the applicable third party’s terms and privacy practices.

8.3 Legal and Protective Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• comply with applicable law, legal process, or governmental request;
• protect the rights, property, or safety of Eniture, our customers, users, or others;
• investigate fraud, security incidents, or unlawful activity; or
• establish, exercise, or defend legal claims.

8.4 Business Transactions

Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

9. PAYMENT PROCESSING

Payments for certain Services are processed by third-party payment processors.

Eniture does not receive, possess, or store complete credit or debit card numbers. Payment-card information is provided directly to the payment processor, which handles the payment credentials and associated payment-card security and PCI compliance. The payment processor provides Eniture with a token or other payment identifier that allows Eniture to initiate authorized transactions without possessing the underlying credit or debit card number.

Eniture may also receive information concerning a payment transaction, such as the amount, payment status, transaction identifiers, and other information necessary to administer the applicable subscription or transaction.

Payment processors collect, process, and protect payment information in accordance with their own terms, privacy practices, and security requirements.

10. MARKETING AND COMMUNICATIONS

Eniture may use contact information to communicate with customers and prospective customers about Eniture products and services, including products other than the product with which the recipient initially interacted.

Marketing emails provide a means to manage communication preferences or unsubscribe from particular types of promotional communications.

Marketing preferences do not necessarily apply to transactional, account, billing, security, support, or other service-related communications necessary to provide or administer the Services.

In some circumstances, a customer may need to enable a particular category of communications so that Eniture can provide requested support or other information.

11. DATA RETENTION

Eniture retains information for as long as reasonably necessary for the purposes for which it was collected or processed, including:

• providing and supporting the Services;
• maintaining business and transaction records;
• security and fraud prevention;
• troubleshooting and operational analysis;
• resolving disputes; and
• satisfying legal, accounting, or regulatory requirements.

Retention periods vary according to the type of information, the Service involved, and the purpose for which the information is processed.

Information may be deleted, anonymized, or rendered inaccessible when it is no longer reasonably required, subject to applicable legal and operational requirements.

12. DATA SECURITY

Eniture uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission, processing, or storage is completely secure, however, and Eniture cannot guarantee absolute security.

Users are responsible for protecting credentials associated with their accounts and for notifying Eniture when they know or suspect that credentials have been compromised.

13. INTERNATIONAL PROCESSING

Eniture is based in the United States. Information processed in connection with our websites and Services may be stored or processed in the United States and in other locations where Eniture or service providers acting on our behalf operate.

When required by applicable law, Eniture will use appropriate mechanisms or safeguards for transfers of personal information between jurisdictions.

14. PRIVACY RIGHTS AND CHOICES

Depending upon where you reside and the nature of our relationship with you, applicable law may provide rights concerning your personal information, which may include rights to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion of certain information;
• request information concerning how personal information is used or disclosed;
• object to or restrict certain processing;
• withdraw consent where processing is based upon consent; or
• exercise other rights provided by applicable law.

Not all rights apply in every circumstance, and certain information may be exempt from a request or may need to be retained for legal, security, contractual, or legitimate business purposes.

Privacy requests may be submitted to privacy@eniture.com.

Eniture may take reasonable steps to verify the identity and authority of a person submitting a request before acting upon it.

When Eniture processes personal information solely on behalf of an Eniture customer, an individual seeking to exercise rights concerning that information may need to direct the request to the customer that controls the information. Eniture may assist its customer in responding to such requests when appropriate.

15. CHILDREN’S PRIVACY

The Services are intended for businesses and business users and are not directed to children.

Eniture does not knowingly solicit personal information from children through the Services. If you believe a child has provided personal information to Eniture inappropriately, contact us at privacy@eniture.com.

16. THIRD-PARTY WEBSITES AND SERVICES

Eniture websites and Services may contain links to, integrate with, or communicate with third-party websites, platforms, applications, and services.

Eniture does not control the privacy practices of independent third parties. Information provided directly to a third party or processed by a third party under its own authority is subject to that third party’s privacy policy and terms.

We encourage users to review the privacy practices of third parties with which they interact.

17. CHANGES TO THIS PRIVACY POLICY

Eniture may update this Privacy Policy from time to time to reflect changes in our Services, information practices, legal requirements, or business operations.

The current version will be posted on Eniture’s website with an updated effective date. When appropriate or required by law, Eniture may provide additional notice of material changes.

18. CONTACT US

Questions or requests concerning this Privacy Policy or Eniture’s privacy practices may be directed to:

Eniture, LLC
320 W. Lanier Ave, Ste 200
Fayetteville, GA 30214
Email: privacy@eniture.com