Connecting the Real Time Shipping Quotes app to FedEx’s SOAP (legacy) API consists of the following steps:

Obtain Your API Authentication Credentials


For 2024, FedEx released a new RESTful version of its API that replaces its SOAP version. Customers are asked to transition to the new RESTful API by August, 2024. If you’ve opted for these instructions, then you believe you still have access to FedEx’s SOAP (legacy) API. If so, you are welcome to follow these instructions to connect the plugin to your FedEx account.

To successfully connect the app, first need your API authentication credentials. If you don’t have them, sign into the carrier’s website using your username and password and then use the following link to access the Web Services page located in the Developer Resource Center.

If you prefer to navigate to the carrier’s Web Services page instead of using the Web Services link, the link to the Developer Resource Center can be found in the footer of the carrier’s home page. Once you’re on the Developer Recourse Center page, look for and then click on the link for Web Services that is present under the Other products section in the left side bar menu.

On the Web Services page, locate and then click on the MOVE TO PRODUCTION link.

Illustration of FedEx's Move To Production Web Services Page

Click on the GET PRODUCTION KEY button.

Illustration of FedEx Get Web Services Production Key

On the Application Profile page, answer the questions with the following responses, and then click the Continue button.

Question Answer
Do you intend to resell your software? No
Please check the box next to each type of web services you intend to use in your integration solution: Check the option for Web Services for Shipping
Please indicate whether you are a developing your integration solution as a Corporate Developer or as a Consultant. Corporate Developer
Illustration of FedEx Web Services Application

On the License Agreement page click the I Accept button to advance to the next step.

The next two steps will ask you to provide information about your company’s account and contact information, and your developer info. On the Developer Info page enter the name and contact information of the person or firm who performs most of the work and maintenance on your website.

When you complete the steps you will be delivered to the Confirmation page. Your Production password will be emailed to you. The Confirmation page will contain your Authentication Key and your Meter Number. Record all of these values. You will use them to establish the connection to your freight account in the next step.

Illustration of FedEx Web Services Confirmation

Connect the application to the Rating API.

Click on the carrier’s name in the app’s navigation menu to access the shipping provider settings.

The Connection Settings page is used to establish the app’s connection to the carrier’s web services. Enter the information prompted for, then click Save Settings. After the settings have been saved, click the Test Connection button. You’ll see a success message if the app was able to establish a connection with the carrier’s servers. If the test failed, something about your connection settings information is incorrect. Make the necessary corrections and try again.

After you have established a successful connection, return to the User’s Guide for the app.

FedEx app for BigCommerce - Legacy API Connection Settings
Which API Will You Connect To? Choose Legacy API to connect to FedEx’s SOAP (legacy) API.
Account Number Enter your carrier provided account number.
Meter Number The Meter Number you obtained by following Step 2 of this documenation.
Password The Production Password you obtained by following Step 2 of this documentation. This will have been emailed to you.
Authentication Key The Authentication Key you obtained by following Step 2 of this documentation.
Hub Id Selecting a hub is only required if you will be utilizing SmartPost service. If you are, select the hub used for your SmartPost service. If you are uncertain, contact the carrier’s Customer Support department.(800-453-3339)