How do I get this application?
This application can be downloaded from this website after selecting a subscription package. It will also be available from Magento Connect, Magento’s online marketplace for extensions. If you download it from Magento Connect, you will still need to return to eniture.com to choose a subscription package and obtain a license key.
Will this work with Magento Enterprise Edition?
We have reports of companies using the extension successfully in Magento Enterprise. You can install a trial version and verify that it will work for you. Be advised though, we can not provide support for installations on Magento Enterprise Edition.
How do I get a Worldwide Express account number?
Worldwide Express is a US national franchise organization. Check your phone book for local listings or click here to access the new account request form.
Where do I find my Worldwide Express username and password?
Usernames and passwords to Worldwide Express’s online shipping system are issued by Worldwide Express. Contact the Worldwide Express office servicing your account to request them. If you don’t have a Worldwide Express account, click here to access the new account request form.
Where do I get my Worldwide Express authentication key?
You can can request an authentication key by logging into Worldwide Express’s online shipping system ( speedship.wwex.com ) and navigating to Services > Web Services. An authentication key will be emailed to you, usually within the hour.
How do I get a license key for this Magento extension?
You must register your installation of the extension, regardless of whether you are taking advantage of the trial period or purchased a license outright. At the conclusion of the registration process an email will be sent to you that will include the license key. You can also login to eniture.com using the username and password you created during the registration process and retrieve the license key from the My Licenses tab.
How do I change my license from the trial version to one of the paid subscriptions?
Login to eniture.com and navigate to the My Licenses tab. There you will be able to manage the licensing of all of your Eniture Technology extensions.
How do I install the extension on another website?
The extension has a single site license. To use it on another website you will need to purchase an additional license. If you want to change the website with which the extension is registered, login to eniture.com and navigate to the My Licenses tab. There you will be able to change the domain name that is associated with the license key.
Do I have to purchase a second license for my staging or development site?
No. Each license allows you to identify one domain for your production environment and one domain for your staging or development environment. The rate estimates returned in the staging environment will have the word “Sandbox” appended to them.
Why isn’t the extension working on my other website?
If you can successfully test your credentials using the Test Connection button (System > Configuration > Shipping Methods > Worldwide Express Small Packages) then you have one or more of the following licensing issues: 1) You are using the license key on more than one domain. The licenses are for single sites. You will need to purchase an additional license. 2) Your trial period has expired. 3) Your current license has expired and we have been unable to process your form of payment to renew it. Login to eniture.com and go to the My Licenses tab to resolve any of these issues.
Why were the shipment charges I received on the invoice from Worldwide Express different than what was quoted by the application?
The rates will be the same if the shipment parameters used to obtain the quote are exactly the same as those that were used for the invoice. Compare the shipment parameters in the application with those on the invoice. Pay close attention to product weight, dimensions and various accessorial fees like residential delivery. Consider making changes as needed. Remember that the weight of packaging materials is included in the weight of the shipment and that your use of box size may also have an impact on the shipment’s billable weight. If you are unable to reconcile the differences call your local Worldwide Express office for assistance.
Why do I sometimes get a message that a shipping rate estimate couldn’t be provided?
There are several possibilities:
UPS has restrictions on a shipment’s maximum weight, length and girth which your shipment may have exceeded.
There wasn’t enough information about the weight or dimensions for the products in the shopping cart to retrieve a shipping rate estimate.
The Worldwide Express web service isn’t operational.
Your Worldwide Express account has been suspended or cancelled.
Your subscription to the application has expired because payment could not be processed.
There is an issue with the Eniture Technology servers.
There is an issue with the server that hosts your installation of Magento.
Setting up the application to display small package (UPS) quotes consists of the following steps:
Other information contained in this guide:
When you select a subscription package you will be presented with a registration form. The email address and password you enter will serve as your credentials to eniture.com. Use these to gain access to your customer dashboard where you can download your extension, manage your licenses and update your payment information.
When you download the extension installation file, be sure to save it to a familiar location. You will need to navigate to the file during the installation process.
Login to the Magento Admin Panel.
Navigate to the Magento Connect Manager. (System > Magento Connect > Magento Connect Manager)
Login to the Magento Connect Manager using the same credentials you used to login to the Magento Admin Panel.
Before proceeding, it is recommended that you backup your Magento store. Next, visually locate the Direct package file upload section on the Magento Connect Manager page.
Click the Browse button, navigate to the location of the extension installation file that you downloaded in Step 1, and select it. Click the Upload button.
After the upload has complete, you can verify that the installation succeeded by looking through the entries in the Manage existing extensions section of the Magento Connect Manager page.
Click on the Return to Admin link at the top right of the Magento Connect Manager page to return to the Magento Admin Panel.
Complete the installation process by logging out, and then logging back into the store. If you fail to perform this step you will likely get a 404 – page not found error when trying to access the extension settings.
To connect to the Worldwide Express web services you need to obtain an Authentication Key. To do so, sign into Worldwide Express’s online shipping system, Speedship. Select Web Services from the Services menu.
Click on the Request Authentication Key button…
…and complete the form. Select Speedship from the Web Services drop down list if you are requesting an authentication key for small package quotes (UPS/parcel), or Speedfreight for LTL freight quotes. (Note: If you will be using both, you only need to perform this exercise once. The Authentication Key will be the same in both cases. The selection from the drop down list is used to inform the Worldwide Express sales staff, not to activate a particular web service.)
An email containing the Authentication Key will be sent to the email address entered into the form.
From the Magento Admin Panel, navigate to System > Configuration
Click on the Worldwide Express Small Package configuration widget located on the left side of the page.
Populate the Connection Settings fields with the appropriate information.
||(Yes|No) Controls whether or not the extension will display shipping rate estimates in the shopping cart.
||Your Worldwide Express account number. If you don’t have one please contact your local Worldwide Express office to obtain one.
||The Speedship username issued to you by Worldwide Express. It is sometimes referred to as the Speedfreight username. It is the same username you use to login to Worldwide Express’s online shipping application located at speedship.wwex.com.
||The password associated with the provided username.
||The authentication key issued by Worldwide Express. It can be obtained by logging into speedship.wwex.com using your Speedship credentials, navigating to Services > Web Services and following the instruction provided there.
|Plugin License Key
||The plugin license key is issued by Eniture Technology to registered users only. If you don’t have a plugin license key login to your dashboard at eniture.com, or select a subscription package and register if you haven’t done so yet.
When you’re done save your connection settings and then test them by clicking on the Test Connection button at the bottom of the section. A message will display telling you if the a connection to the Worldwide Express servers was successful. If you receive an error, confirm the values you entered and try again. Be particularly attentive to capitalization. Most of the information you enter in this section is case sensitive.
Click the Add button in the appropriate sections to add warehouse and drop ship locations. Warehouses should have a complete inventory of all products not otherwise identified as drop shipped items. If you have more than one warehouse defined, the warehouse closest to the shopper will be used to retrieve shipping rate estimates. You should define at least one warehouse, even if all of your products are drop shipped. This insures that quotes will be returned in the event the drop ship location was overlooked when the product entry was created.Drop ship locations usually represent vendors that supply items that you don’t inventory. These items are shipped directly to your customer on your behalf. When an order includes drop shipped items the shopping cart will display a single figure for the shipping rate estimate that is equal to the sum of the cheapest option for each shipment required to fulfill the order.
|Quote Service Options
||The UPS services to display in the shopping cart. To make multiple selections hold down the Crtl key (PC) or Command key (Mac) and click on the service.
|Quote as Residential Delivery
||Choose whether or not the shipping estimates will include the residential delivery fee.
|Handling Fee / Markup
||Increases the amount of each returned quote by a specified amount prior to displaying it/them in the shopping cart. The number entered will be interpreted as dollars and cents if the drop down option is set to Flat Fee. If it is set to Percentage, then the shipping estimates will be multiplied by 1 plus the percentage entered. (i.e. If 5 is entered and Percentage is selected , shipping estimates will be multiplied by 1.05.)
Now that the application settings have been established, it’s time enter the product settings. Repeat these instructions for every product that you want to ship via Worldwide Express / UPS. Select Catalog > Manage Products from Magento Admin Panel menu. Locate the product on the list and choose it by clicking on it. You’ll be delivered to the product’s details page.
To included the product in determining the shipping rate estimates, the following information must be present:
||Enter the weight of the product in pounds. It should include the weight of any packaging materials that may be required to ship the product, such as cardboard, bubble wrap and styrofoam peanuts.
||Enter the length of the product in inches. It should include any incremental inches added by packaging materials that may be required to ship the product.
||Enter the width of the product in inches. It should include any incremental inches added by packaging materials that may be required to ship the product.
||Enter the height of the product in inches. It should include any incremental inches added by packaging materials that may be required to ship the product.
|Enable Drop Ship
||(Yes | No) Identify whether or not the product will ship from a drop ship location.
|Drop Ship Location
||If the product will ship from a drop ship location, select the location from the drop down menu. Products that don’t ship from drop ship locations will be quoted as shipping from the warehouse closest to the shopper. Refer to Step 3b for instructions on defining warehouse and drop ship locations.
Once you’ve completed the preceding steps, your Magento store is ready to begin quoting UPS services offered through Worldwide Express. To ensure the best possible outcome, it is highly recommended that weight and dimensions be entered for every product you sell.The exact presentation of the rates in the checkout process will depend on the options selected in the Quote Settings. The illustration below shows an example with multiple service options enabled.
You can manage your license by signing into eniture.com with the email address and password you entered when you registered for the plugin. After you sign in, My Account will be added to the navigation menu. Click on it to access the Dashboard for your account.
The most common uses of the Dashboard are to upgrade a trial subscription to a paid subscription, change the URL registered to a license, or to identify the URL of a staging or development site.
Upgrade to a paid subscription
If you fail to upgrade your trial subscription to a paid subscription before the trial expires, the plugin will stop working. To upgrade, click on the My Licenses tab, locate the license, and click the Pay Now button.
Choose one of the subscription packages and then enter the information for your payment method. Your plugin will be automatically renewed at the end of each subscription period unless you return to the Dashboard and cancel the subscription.
Change the URL registered to a license
The plugin license allows you to use the plugin on a single website. To use the plugin on additional websites, you must purchase additional licenses. You can change the URL registered on a license at any time. To do so, click on the My Licenses tab, locate the license, and click the Edit button. Enter the new URL into the Licensed Domain field and then click the Update button.
Identify a staging or development site
The plugin license will allow one staging or development site. Quotes returned to this site will have the word “Sandbox” appended to them. To identify a staging site, click on the My Licenses tab, locate the license, and click the Edit button. Enter the new URL into the Staging Domain field and then click the Update button.