LTL Freight Quotes for Shopify - Fedex Freight Edition

LTL Freight Quotes

Fedex Freight Edition for Shopify

The Fedex LTL Freight Quotes app retrieves your negotiated LTL rates, takes action on them according to the app settings, and displays the results as shipping options in the Shopify checkout process. Fedex Freight is the freight operating unit of Fedex (NYSE: FDX) and is headquartered in Memphis, Tennessee. Fedex Freight is the largest LTL carrier in the United States. It offers a variety of LTL freight services throughout the United States and Canada, and to Mexico, Puerto Rico, and the U.S. Virgin Islands. If you don’t have a Fedex Freight account number, contact them at 800-463-3339, or register online.

Basic Plan $20/month

Retrieves your negotiated LTL freight rates.

Supported origins: Canada, United States.

Supported destinations: Canada, United States.

Customize the text used to label quotes displayed to shoppers.

Elect to display the carrier’s transit time with the rate estimate.

Pallet Packaging feature which is required for merchants with density-based tariffs and is optional for merchants with Freight Class/NMFC based tariffs. A step-by-step graphical illustration of the packaging solution is saved with the order.

Support for items that ship as multiple handling units (e.g. pallets). (Requires use of the optional Pallet Packaging feature)

Define multiple warehouse locations.

Identify products that drop ship from vendors.

Compatible with Shopify Locations.

Basic option for residential delivery.

Basic option for lift gate delivery.

Mark up quotes by a dollar amount or percentage.

Assign products and variants a shipping weight, freight class and optionally dimensions.

Support for products that are nested within one another for shipping purposes.

Access to a built in density calculator.

Dynamic presentation of parcel and LTL freight rates with the installation of compatible apps from Eniture Technology

Standard Plan $25/month

Everything in the Basic Plan, plus…

Automatic detection of residential addresses allows the carrier’s residential delivery fee to be automatically included in quotes.

Option to require lift gate delivery when a residential address is detected.

Allow customers to choose between a standard option for LTL freight and one that includes lift gate delivery.

Do not display rates if a post office box is detected.

Support for products that ship hazardous material.

Advanced Plan $40/month

Everything in the Standard Plan, plus…

Offer and option for in-store pick up based on the customer’s distance from your warehouse.

Offer local delivery based on the customer’s distance from your warehouse.

Charge a fee for local delivery.

Hold At Terminal – Offer an option to have the order held at the local delivery terminal which will be cheaper for customers who would otherwise pay for lift gate delivery and/or residential delivery.

Current version: 1.0

Requirements

A Shopify account with the Real-Time Carrier Shipping feature enabled. The feature is standard on the Advanced Shopify subscription package. It can be added to other packages by contacting Shopify customer service.

A Fedex billing account number.

A Fedex shipper account number. This is particular to Fedex freight enabled accounts. It may or may not be the same as your billing account number.

Your username and password to Fedex.com.

Your Fedex API Authentication Key.

FAQ’S

How do I get this application?

This application can only be installed from the Shopify App Store. Click here to locate the app in the Shopify App Store and then click the GET button to install the app. You must have the Shopify store owner credentials to perform the installation.

How do I get a Fedex Freight account number?

Call Fedex at 800-463-3339, or register online.

Where do I find my Fedex username and password?

Contact Fedex customer service or the Fedex account manager assigned to your account.

Why are the shipment charges I received on the invoice from Fedex Freight different than what was quoted by the plugin?

Common reasons include a difference in the quoted versus billed shipment parameters (weight, dimensions, freight class), or additional services (such as residential delivery) were required. Compare the details of the invoice to the shipping settings on the products included in the shipment. Consider making changes as needed. Remember that the weight of the packing materials is included in the billable weight for the shipment. If you are unable to reconcile the differences call Fedex Freight customer service for assistance.

Why do I sometimes get a message that a shipping rate estimate couldn’t be provided?

There are several possibilities:

The most common reason is that one or more of the products in the shopping cart did not have its shipment parameters (weight, dimensions, freight class) adequately populated. Check the settings for the products on the order and make corrections as necessary.

The city entered for the shipping address may not be valid for the postal code entered. A valid City+State+Postal Code combination is required to retrieve a rate estimate and Shopify does not perform this level of address validation. Contact us by phone (404-369-0680) or email (support@eniture.com) to inquire about solutions to this problem.

Your shipment exceeded constraining parameters of Fedex Freight’s web service.

The shipment destination isn’t serviced by Fedex Freight.

The Fedex Freight web service isn’t operational.

Your Fedex Freight account has been suspended or cancelled.

There is an issue with the Eniture Technology servers.

Your subscription to the application has expired because payment could not be processed.

There is an issue Shopify’s servers.

How do I determine the freight class for my product(s)?

The easiest thing to do is to contact your Fedex Freight representative and ask for assistance. However, the official source is the National Motor Freight Classification (NMFC) directory maintained by the National Motor Freight Transportation Agency (NMFTA.org). You can purchase a hard copy of the directory or obtain an online subscription to it from their web site.

How does the density calculator work?

The density calculator will calculate a freight class by performing a calculation using the product weight and dimensions as inputs. In most cases the returned freight class will match the product’s (commodity’s) freight class as recorded in the National Motor Freight Classification (NMFC) directory. However, this is not always true and in the event there are differences, the freight class recorded in the National Motor Freight Classification (NMFC) directory takes precedence. An incorrectly identified freight class can result in unexpected shipping charges and even fees. You are solely responsible for accurately identifying the correct freight class for your products. If you need help doing this, contact your Fedex Freight representative for assistance.

User’s Guide

To use these instructions you must be logged into Shopify as the store’s administrator, or with a login that has administrative privileges.

Setting up the application to display LTL freight quotes consists of the following steps:

Other information contained in this guide:

1. Prepare Shopify to use the application.

Return to top.

You must have the Third-party calculated shipping rates feature on your Shopify plan to have live carrier quotes displayed in the checkout process. It is standard on the Shopify Advanced plan and can be added to other Shopify plans by calling Shopify Customer Service at 888-746-7439. (Learn more) Navigate to the Settings>Shipping page. Click on the Manage rates link for the General shipping rates in the Rates at checkout section.

General-Shipping-Profile

In the General shipping profile, locate the shipping origin from which you want the app to provide quotes.