Live negotiated carrier rates returned to the checkout process.
Supported origins: Canada.
Supported destinations: Canada, United States.
Customize the text used to label quotes displayed to shoppers.
Elect to display the carrier’s transit time with the rate estimate.
Option to always include the residential delivery fee.
Option to always include the lift gate delivery fee.
Assign products a freight class, weight and optionally dimensions.
Identify one warehouse and multiple drop ship locations.
Embed a handling charge in the displayed rates to recover the cost of packaging materials or other shipping related expenses.
Dynamic presentation of parcel and LTL freight rates with the installation of compatible apps from Eniture Technology.
Everything in the Basic Plan, plus…
Define multiple warehouses.
The warehouse closest to the shopper is used as the shipment origin to keep shipping costs low and delivery times fast.
Offer an option for residential delivery.
Offer an option for lift gate delivery.
Support for products that ship as hazardous material.
Everything in the Standard Plan, plus…
Offer in-store pick up based on the shopper’s ZIP code or distance to the warehouse.
Offer local delivery based on the shopper’s ZIP code or distance to the warehouse.
Identify a charge for local delivery.
How do I get a Purolator account number?
Contact them at 888-744-7123, or register online.
Where do I find my purolator.com username and password?
Contact Purolator customer service at 888-744-7123, or try to recover it online.
Where do I get my Purolator Production Key?
Obtaining a Purolator Production Key is done on purolator.com and requires a few steps. Refer to the Documentation tab on this page for detailed instructions.
How do I get a license key for the plugin?
You must register your installation of the plugin, regardless of whether you are taking advantage of the trial period or purchased a license outright. At the conclusion of the registration process an email will be sent to you that will include the license key. You can also login to eniture.com using the username and password you created during the registration process and retrieve the license key from the My Licenses tab.
How do I change my plugin license from the trial version to one of the paid subscriptions?
Login to eniture.com and navigate to the My Licenses tab. There you will be able to manage the licensing of all of your Eniture Technology plugins. Refer to the Documentation tab on this page for more thorough instructions.
How do I install the plugin on another website?
The plugin has a single site license. To use it on another website you will need to purchase an additional license. If you want to change the website with which the plugin is registered, login to eniture.com and navigate to the My Licenses tab. There you will be able to change the domain name that is associated with the license key.
Do I have to purchase a second license for my staging or development site?
No. Each license allows you to identify one domain for your production environment and one domain for your staging or development environment. The rate estimates returned in the staging environment will have the word “Sandbox” appended to them.
Why isn’t the plugin working on my other website?
If you can successfully test your credentials from the Connection page (WooCommerce > Settings > Purolator Freight > Connections) then you have one or more of the following licensing issues: 1) You are using the license key on more than one domain. The licenses are for single sites. You will need to purchase an additional license. 2) Your trial period has expired. 3) Your current license has expired and we have been unable to process your form of payment to renew it. Login to eniture.com and go to the My Licenses tab to resolve any of these issues.
Why are the shipment charges I received on the invoice from Purolator different than what was quoted by the app?
Common reasons include a difference in the quoted versus billed shipment parameters (weight, dimensions, freight class), or additional services (such as residential delivery) were required. Compare the details of the invoice to the shipping settings on the products included in the shipment. Consider making changes as needed. Remember that the weight of the packing materials is included in the billable weight for the shipment. If you are unable to reconcile the differences call Purolator customer service for assistance. (888-744-7123)
Why do I sometimes get a message that a shipping rate estimate couldn’t be provided?
There are several possibilities:
The most common reason is that one or more of the products in the shopping cart did not have its shipment parameters (weight, dimensions, freight class) adequately populated. Check the settings for the products on the order and make corrections as necessary.
The city entered for the shipping address may not be valid for the postal code entered. A valid City+State+Postal Code combination is required to retrieve a rate estimate. Contact us by phone (404-369-0680) or email (firstname.lastname@example.org) to inquire about Address Validation solutions for this problem.
Your shipment exceeded constraining parameters of Purolator’s web service.
The Purolator web service isn’t operational.
Your Purolator account has been suspended or cancelled.
There is an issue with the Eniture Technology servers.
Your subscription to the plugin has expired because payment could not be processed.
There is an issue your server.
How do I determine the freight class for my product(s)?
The easiest thing to do is to contact your Purolator representative and ask for assistance. However, the official source is the National Motor Freight Classification (NMFC) directory maintained by the National Motor Freight Transportation Agency (NMFTA.org). You can purchase a hard copy of the directory or obtain an online subscription to it from their web site.
How does the density calculator work?
The density calculator will calculate a freight class by performing a calculation using the product weight and dimensions as inputs. In most cases the returned freight class will match the product’s (commodity’s) freight class as recorded in the National Motor Freight Classification (NMFC) directory. However, this is not always true and in the event there are differences, the freight class recorded in the National Motor Freight Classification (NMFC) directory takes precedence. An incorrectly identified freight class can result in unexpected shipping charges and even fees. You are solely responsible for accurately identifying the correct freight class for your products. If you need help doing this, contact your Purolator representative for assistance.
Installation & User’s Guide
If you are taking advantage of a trial subscription, the plugin will stop working when the trial period ends. Be sure to read the Manage Your License section to learn how to upgrade your subscription.
Setting up the plugin consists of the following steps:
Other information contained in this guide:
Select a subscription package. You will be presented with a registration form. The email address and password you enter will serve as your credentials to eniture.com. Use these to gain access to your customer dashboard where you can download the plugin installation file, manage your licenses and update your payment information. When you download the plugin installation file, be sure to save it to a familiar location. You will need to navigate to the file during the installation process.
Note: If you obtained the plugin installation file from the WordPress Plugin Directory, you still need to select a subscription package and complete the registration form.
Login to the WordPress dashboard as the website administrator.
In the left sidebar, hover your mouse over the Plugins menu to display the sub-menu options.
Select Add New from the sub-menu options. The Add Plugins page will load.
At the top of the Add Plugins page, click on the Upload Plugin button.
Controls will appear in the middle of page that will allow you to chose and install the plugin application. Choose the Choose File button, navigate to the location where you saved the installation file and select it.
Click the Install Now button.
WordPress will display information about the installation progress at the bottom of the page. The plugin has been installed once the message Plugin instal