Small Package Quotes

UPS Edition for WooCommerce

The UPS Small Package Quotes plugin retrieves your negotiated parcel rates, takes action on them according to the plugin settings, and displays the results as shipping options in the WooCommerce cart and checkout page. UPS is headquartered in Sandy Springs, Georgia and is the world’s largest package delivery company. UPS delivers more than 15 million packages per day to more than 7.9 million customers in more than 220 countries and territories around the world. If you don’t have a UPS account number, contact them at 800-742-5877, or register online.

Basic Plan

Live negotiated rates displayed in the cart and checkout page.

Supported origins: Canada, United States

Supported destinations: Any country to which UPS provides service.

Choose which UPS services to offer to your shoppers.

Mark up individual UPS services by dollar amount or percentage.

Option to always include the residential delivery fee.

Identify one warehouse and multiple drop ship locations.

Compatible with the Residential Address Detection plugin which automatically includes the residential address delivery fee when the Ship To address is a residence. (US addresses only.)

Compatible with the Standard Box Sizes plugin for hyper-accurate rate estimates supported by step-by-step graphic illustrations of the packaging solution.

Support for individual items that ship as multiple packages. (Requires the Standard Box Sizes plugin)

Embed a handling charge in the displayed rates to recover the cost of packaging materials or other shipping related expenses.

Works intelligently with Eniture Technology’s LTL Freight Quotes plugins to identify when orders should be quoted as parcel shipments and when they should be quoted as LTL freight shipments.

Standard Plan

Everything in the Basic Plan, plus…

Define multiple warehouses.

The warehouse closest to the shopper is used as the shipment origin to keep shipping costs low and delivery times fast.

Ability to provide quotes for UPS contract services SurePost, Simple Rate, and UPS Ground with Freight Pricing (GFP).

Option for quotes to include the Declared Value (Insurance) premium.

Support for products that ship as hazardous material.

Specify an order cut off time and have it reflected in the estimated delivery date.

Extend estimated delivery dates to account for lead times in manufacturing and/or fulfillment.

Identify the days of the week you ship orders and have it reflected in the estimated delivery date.

Advanced Plan

Everything in the Standard Plan, plus…

Use transit time to limit when Ground service is offered.

Offer in-store pick up based on the shopper’s ZIP code or distance to the warehouse.

Offer local delivery based on the shopper’s ZIP code or distance to the warehouse.

Identify a charge for local delivery.

Support for products that can be nested when shipped, such as garbage cans or drinking cups.

Current version: 1.1.1

Requirements

WooCommerce 3.0 or newer.

A UPS account number.

Your username and password to UPS.com.

Your UPS API Access Key.

FAQ’S

How do I get a UPS account number?

Contact them at 800-742-5877, or register online.

Where do I find my UPS.com username and password?

Contact UPS customer service at 800-742-5877 or the UPS account manager assigned to your account.

Where do I get my UPS API Access Key?

Obtaining a UPS API Access Key is done on UPS.com and requires a few steps. Refer to the Documentation tab on this page for detailed instructions.

How do I get a license key for the plugin?

You must register your installation of the plugin, regardless of whether you are taking advantage of the trial period or purchased a license outright. At the conclusion of the registration process an email will be sent to you that will include the license key. You can also login to eniture.com using the username and password you created during the registration process and retrieve the license key from the My Licenses tab.

How do I change my plugin license from the trial version to one of the paid subscriptions?

Login to eniture.com and navigate to the My Licenses tab. There you will be able to manage the licensing of all of your Eniture Technology plugins. Refer to the Documentation tab on this page for more thorough instructions.

How do I install the plugin on another website?

The plugin has a single site license. To use it on another website you will need to purchase an additional license. If you want to change the website with which the plugin is registered, login to eniture.com and navigate to the My Licenses tab. There you will be able to change the domain name that is associated with the license key.

Do I have to purchase a second license for my staging or development site?

No. Each license allows you to identify one domain for your production environment and one domain for your staging or development environment. The rate estimates returned in the staging environment will have the word “Sandbox” appended to them.

Why isn’t the plugin working on my other website?

If you can successfully test your credentials from the Connection page (WooCommerce > Settings > UPS > Connections) then you have one or more of the following licensing issues: 1) You are using the license key on more than one domain. The licenses are for single sites. You will need to purchase an additional license. 2) Your trial period has expired. 3) Your current license has expired and we have been unable to process your form of payment to renew it. Login to eniture.com and go to the My Licenses tab to resolve any of these issues.

Why were the shipment charges I received on the invoice from UPS different than what was quoted by the application?

The rates will be the same if the shipment parameters used to obtain the quote are exactly the same as those that were used for the invoice. Compare the shipment parameters in the application with those on the invoice. Pay close attention to product weight, dimensions and various accessorial fees like residential delivery. Consider making changes as needed. Remember that the weight of packaging materials is included in the weight of the shipment and that your use of box size may also have an impact on the shipment’s billable weight. If you are unable to reconcile the differences call UPS for assistance.

Why do I sometimes get a message that a shipping rate estimate couldn’t be provided?

There are several possibilities:

UPS has restrictions on a shipment’s maximum weight, length and girth which your shipment may have exceeded.

There wasn’t enough information about the weight or dimensions for the products in the shopping cart to retrieve a shipping rate estimate.

The city entered for the shipping address may not be valid for the postal code entered. A valid City+State+Postal Code combination is required to retrieve a rate estimate and Shopify does not perform this level of address validation. Contact us by phone (404-369-0680) or email (support@eniture.com) to inquire about solutions to this problem.

The UPS web service isn’t operational.

Your UPS account has been suspended or cancelled.

Your subscription to the application has expired because payment could not be processed.

There is an issue with the Eniture Technology servers.

There is an issue with your server(s).

Installation & User’s Guide

If you are taking advantage of a trial subscription, the plugin will stop working when the trial period ends. Be sure to read the Manage Your License section to learn how to upgrade your subscription.

Overview

Setting up the plugin consists of the following steps:

1. Download the Installation File

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Select a subscription package. You will be presented with a registration form. The email address and password you enter will serve as your credentials to eniture.com. Use these to gain access to your customer dashboard where you can download the plugin installation file, manage your licenses and update your payment information. When you download the plugin installation file, be sure to save it to a familiar location. You will need to navigate to the file during the installation process.

Note: If you obtained the plugin installation file from the WordPress Plugin Directory, you still need to select a subscription package and complete the registration form.

2. Install the Plugin Application File

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Login to the WordPress dashboard as the website administrator.

In the left sidebar, hover your mouse over the Plugins menu to display the sub-menu options.

Select Add New from the sub-menu options. The Add Plugins page will load.

At the top of the Add Plugins page, click on the Upload Plugin button.

upload_plugin

Controls will appear in the middle of page that will allow you to chose and install the plugin application. Choose the Choose File button, navigate to the location where you saved the installation file and select it.