Live negotiated carrier rates returned to the checkout process.
Connect to the GlobalTranz or Cerasis API.
Choose to display a list of carriers, the cheapest option, or an average rate.
Supported origins: United States.
Supported destinations: Canada, United States.
Customize the text used to label quotes displayed to shoppers.
Elect to display the carrier’s transit time with the rate estimate.
Option to always include the residential delivery fee.
Compatible with the Residential Address Detection plugin which automatically includes the residential address delivery fee when the Ship To address is a residence.
Option to always include the lift gate delivery fee.
Additional options for lift gate delivery are enabled with the installation of the Residential Address Detection plugin.
Assign products a freight class, weight and optionally dimensions.
Identify one warehouse and multiple drop ship locations.
Embed a handling charge in the displayed rates to recover the cost of packaging materials or other shipping related expenses.
Dynamic presentation of parcel and LTL freight rates with the installation of compatible apps from Eniture Technology.
Everything in the Basic Plan, plus…
Define multiple warehouses.
The warehouse closest to the shopper is used as the shipment origin to keep shipping costs low and delivery times fast.
Support for products that ship as hazardous material.
Specify an order cut off time and have it reflected in the estimated delivery date.
Extend estimated delivery dates to account for lead times in manufacturing and/or fulfillment.
Identify the days of the week you ship orders and have it reflected in the estimated delivery date.
Everything in the Standard Plan, plus…
Offer in-store pick up based on the shopper’s ZIP code or distance to the warehouse.
Offer local delivery based on the shopper’s ZIP code or distance to the warehouse.
Identify a charge for local delivery.
Support for products that can be nested when shipped, such as garbage cans. The freight class for nested products is identified using the built in freight class calculator.
How do I get a GlobalTranz or Cerasis account number?
For GlobalTranz, call 866-275-1407 or fill out its Contact Us form.
For Cerasis call 1-800-734-5351 or click here to complete a form that will immediately provide you with credentials to use with the extension and also initiate the new account process.
Where do I find my GlobalTranz or Cerasis username and password?
If you know you have credentials and just don’t remember your passwords, use the “Forgot password” link for the type of account you have:
GlobalTranz Forgot Password Link
Cerasis Forgot Password Link
If you need more than the “Forgot password” link, contact the company by phone:
Where do I get my API Access Key?
Please refer to the User Guide for instructions on how to obtain the API Access Key for both GlobalTranz and Cerasis.
How do I get a license key for the plugin?
You must register your installation of the plugin, regardless of whether you are taking advantage of the trial period or purchased a license outright. At the conclusion of the registration process, an email will be sent to you that will include the license key. You can also login to eniture.com using the username and password you created during the registration process and retrieve the license key from the My Licenses tab. For instructions on how to get a license key for the plugin, refer to Step 1 of the User’s Guide located on the Documentation tab of this webpage.
How do I change my plugin license from the trial version to one of the paid subscriptions?
Login to eniture.com and navigate to the My Licenses tab. There you will be able to manage the licensing of all of your Eniture Technology plugins. Read: How to Update Your Woocommerce Subscription.
How do I install the plugin on another website?
The plugin has a single site license. To use it on another website you will need to purchase an additional license. If you want to change the website with which the plugin is registered, log in to eniture.com and navigate to the My Licenses tab. There you will be able to change the domain name that is associated with the license key. Read: How To Assign The License Key To A Different Domain.
Do I have to purchase a second license for my staging or development site?
No. Each license allows you to identify one domain for your production environment and one domain for your staging or development environment. The rate estimates returned in the staging environment will have the word “Sandbox” appended to them. Read: Add Your Staging Domain To Your Plugin License.
Why isn’t the plugin working on my other website?
If you can successfully test your credentials from the Connection page (WooCommerce > Settings > Cerasis > Connections) then you have one or more of the following licensing issues: 1) You are using the license key on more than one domain. The licenses are for single sites. You will need to purchase an additional license. 2) Your trial period has expired. 3) Your current license has expired and we have been unable to process your form of payment to renew it. Login to eniture.com and go to the My Licenses tab to resolve any of these issues.
Why are the shipment charges I received on the invoice from the GlobalTranz or Cerasis API different than what was quoted by the app?
Common reasons include a difference in the quoted versus billed shipment parameters (weight, dimensions, freight class), or additional services (such as residential delivery) were required. Compare the details of the invoice to the shipping settings on the products included in the shipment. Consider making changes as needed. Remember that the weight of the packing materials is included in the billable weight for the shipment. If you are unable to reconcile the differences call Cerasis customer service for assistance.
Why do I sometimes get a message that a shipping rate estimate couldn’t be provided?
There are several possibilities:
The most common reason is that one or more of the products in the shopping cart did not have its shipment parameters (weight, dimensions, freight class) adequately populated. Check the settings for the products on the order and make corrections as necessary.
The city entered for the shipping address may not be valid for the postal code entered. A valid City+State+Postal Code combination is required to retrieve a rate estimate.
Your shipment exceeded constraining parameters of the GlobalTranz or Cerasis web service.
The GlobalTranz or Cerasis web service isn’t operational.
Your GlobalTranz or Cerasis account has been suspended or cancelled.
There is an issue with the Eniture Technology servers.
Your subscription to the plugin has expired because payment could not be processed.
There is an issue with your server.
How do I determine the freight class for my product(s)?
The easiest thing to do is to contact your Cerasis representative and ask for assistance. However, the official source is the National Motor Freight Classification (NMFC) directory maintained by the National Motor Freight Transportation Agency (NMFTA.org). You can purchase a hard copy of the directory or obtain an online subscription to it from their web site.
How does the density calculator work?
The density calculator will calculate a freight class by performing a calculation using the product weight and dimensions as inputs. In most cases the returned freight class will match the product’s (commodity’s) freight class as recorded in the National Motor Freight Classification (NMFC) directory. However, this is not always true and in the event there are differences, the freight class recorded in the National Motor Freight Classification (NMFC) directory takes precedence. An incorrectly identified freight class can result in unexpected shipping charges and even fees. You are solely responsible for accurately identifying the correct freight class for your products. If you need help doing this, contact your GlobalTranz representative for assistance.